Title: Team Manager (Wallsend)

Location: Wallsend, Tyne And Wear, North East, NE28 8JR, UK

Company: Waythrough

Team Manager - North Tyneside Recovery Partnership

Location: 2nd Floor Customer First Centre, 16 The Forum, Wallsend, NE28 8JR

Working Hours: 37 hours per week - Monday to Friday between 09:00-17:00

(May be an occasional evening, depending on services needs)

Contract Type: Permanent

Salary: £31,030 - £41,980

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, weve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services and its all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

About the role

We have an exciting opportunity for an experienced and motivated Team Manager to join the North Tyneside Recovery Partnership.

This all-age service supports residents across North Tyneside and is delivered by Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust in partnership with Waythrough. It provides community-based, evidence-based psychological and clinical interventions for individuals seeking support with drug and/or alcohol use.

Based in Wallsend with a strong outreach approach, the service works within local communities to promote recovery, build recovery capital, and support long-term positive outcomes.

As Team Manager, you will play a key role in leading and coordinating the service. Working closely with the Area Manager, you will oversee performance, lead key workstreams, and ensure delivery is safe, effective, and aligned with contractual and commissioning requirements.

This is a hands-on leadership role, combining operational oversight with staff management, service development, and partnership working.

What you will do

• Lead and coordinate the day-to-day delivery of the service
• Line manage, supervise, and support staff to deliver high-quality interventions
• Monitor and report on Key Performance Indicators (KPIs) and service outcomes
• Lead on allocated workstreams and support continuous service improvement
• Ensure compliance with safeguarding, risk management, and organisational policies
• Oversee referrals and ensure appropriate access to the service
• Maintain accurate data, reporting, and performance systems
• Build and maintain strong relationships with external partners and stakeholders
• Manage resources effectively, including staffing, rotas, and service delivery needs
• Support recruitment, training, and development of staff
• Deputise for senior management where required

What you will need

Essential

• Experience managing or supervising teams within health, social care, or recovery services, or strong demonstrable leadership potential with readiness to progress into a management role
• Experience overseeing frontline services and supporting individuals with complex needs
• Ability to monitor KPIs, analyse data, and drive service improvements
• Excellent written and verbal communication skills, with the ability to engage a range of stakeholders
• Strong organisational skills with the ability to manage competing priorities and meet deadlines
• A proactive, solution-focused approach with strong decision-making skills
• Commitment to delivering compassionate, person-centred support
• Level 3 NVQ in Health and Social Care (or equivalent), or willingness to work towards

Desirable

• Strong understanding of drug and alcohol recovery, including local and national strategies
• Experience working within a community-based or outreach service
• Knowledge of safeguarding, risk management, and compliance frameworks

What We Offer

We value the people who make a difference every day. Alongside meaningful work, youll enjoy a comprehensive benefits package:

• 27 days annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3 annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via ourWay to GoandAspirationsportals

• £500Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please contact our recruitment team

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