Housing Officer Extra Care

Bowmont House

Salary: £37,691 per annum (inclusive of car allowance).

Hours: 37 per week, Monday to Friday

Contract: Permanent

Closing Date: 5PM on Friday 10th April

We are seeking a highly motivated and compassionate Housing Officer to join our team and deliver an excellent, coordinated frontline service to our Extra Care residents at Bowmont House.

About the role

Deliver excellent, consistent and responsive housing management services which include:

• Neighbourhood and tenancy management
• Anti-social behaviour
• Allocations and lettings
• Empty property management, customer viewings and welcome visit
• Income management
• Customer involvement, empowerment and inclusion
• Tenant liaison and support.

Oversee and coordinate the work of service providers on a day-to-day basis as required.

Deliver housing manager and environmental services to residents.

Lead, motivate and support staff within your team.

Identify opportunities for service improvements, make recommendations and deliver changes.

Deliver the role of Responsible Person within the Groups Safeguarding processes.

Role Benefits:

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Health cash plan membershipso you can save money by claiming cash back over £1000 each year - towards essential healthcare such asdental, optical, physio and loads more. Well also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension schemewith life insurance of 3 x salary.

Your Experience

Desirable:

• Good Standard of General Education, preferably with relevant professional qualification
• Front line Housing Management experience, preferably in an Extra Care setting
• Experience of partnership working, preferably in a multi service setting
• Working knowledge of local authority commissioning and monitoring regimes
• Excellent interpersonal and communication skills, both written and verbal
• Advanced IT skills, particularly with Microsoft packages

*Essential criteria can be provided upon request.

About us:

• Were all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• Weve built Bernicia to be a business that people want to be a part of. Were one of the North Easts largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, thats why weve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

Please note you may be required to drive for business, if this forms a requirement of the role.

If this is required, you will be required to hold a current and valid driving licence.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.