Top Job SUPPORT AND PROGRESSION WORKERS 37 hours per week

SUPPORT AND PROGRESSION WORKERS

  • Employer - Your Homes Newcastle
  • Reference number -
  • Sector - Public - local government
  • Department - Housing
  • Location: - Newcastle upon Tyne
  • Salary - £25,991 - £28,672 per annum
  • Duration - Contract
  • Hours - Full time | 37 hours per week
  • Closing date - Thursday, 15 April 2021

Job Description

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits.
These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

The Role:
Various fixed term posts; 12 months, 9 months and 6 months
To provide housing related support to vulnerable people on a one to one basis. This includes providing practical support to set up and sustain a tenancy, help with access to welfare benefits, assistance with debt issues, help customers to maintain independent living, become a successful part of their community and look at future aspirations. Ensure customers are safe by adhering to safeguarding procedures, relevant legislation and policies, taking a multi-agency approach.

The Person:
Show emotional intelligence in dealing with the needs of customers. Passionate about working with vulnerable customers to improve their lives. Have good IT skills and be diplomatic, assertive and credible and able to work collaboratively with a wide range of groups to achieve best practice outcomes for customers. Ability to deal with conflict effectively and bring problems to a satisfactory conclusion. Work flexibly across the City, including carrying out home visits to customers. (all legal, health and safety measures considered)

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Wendy Wallace – Support and Progression Manager on 07870907083 or email yhnjobs@newcastle.gov.uk

References will be requested prior to interview for all roles requiring enhanced DBS clearance. The successful applicant will not commence in their role until satisfactory DBS clearance is obtained.

We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.

How to apply

Please see the contact information section above for details about how to apply for this job.

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