Top Job Customer Relationship Advisors x5

Customer Relationship Advisors x5

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Customer Relationship Team
  • Location: - (Gosforth, Newburn or Stanley) however we can offer predominantly homeworking, providing there is a quiet workspace and a sufficient internet connection within your home.
  • Salary - The Salary is £23,219 per annum (pro rata)
  • Duration - Permanent
  • Hours - Full/Part-time
  • Closing date - Sunday, 22 May 2022

Job Description


An exciting opportunity has arisen for 5 Customer Relationship Advisors to join us, within our Customer Relationship Team.

Come and join our new team

At Karbon we build, manage and look after homes for people across the North.  And then we go further, we give them the strong foundations they need to crack on with life.  We want to build better lives for our customers, not just better homes. Everything we do is for their security, health and happiness under their own roofs, in their communities and out there in the wider world.

Since our formation in 2017, we’ve been focused on delivering on our three strategic aims - to provide as many good quality homes as we can; to deliver excellent service to our customers; and to shape strong, sustainable places for our communities.

Our footprint covers the North East of England and Yorkshire, south from the Scottish border to almost as far as the Humber, where diverse communities face differing opportunities and challenges.

Some customers just need an affordable home, or a way onto the property ladder.  Others might need a bit more – financial advice, community services, sheltered accommodation or even training that can lead to a new job.  Whatever people need to feel more secure, confident and happy with where they’re at, we work our heart out to provide it.

We are looking for full time and part time Customer Relationship Advisors, with both Permanent and Fixed Term Roles available

We are looking to appoint suitably qualified and experienced individuals to undertake the post of Customer Relationship Advisor within the Customer Relationship Team.

Here is some key information you’ll want to know right away:

  • A mix of Fixed Term & Permanent roles are available. Fixed Term roles end 28/02/23
  • Salary is £23,219 per annum (pro rota)
  • Location: Officially based at one of our offices across the region (Gosforth, Newburn or Stanley) however we can offer predominantly homeworking, providing there is a quiet workspace and a sufficient internet connection within your home. You may occasionally be asked to attend the office.
  • Hours available:

Full Time: Monday to Friday, various shifts available covering our opening hours, working between 8am – 6pm

Part Time: Monday – Friday 9am – 1pm or 1pm – 5pm

  • Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, flexi-time scheme, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits

Our Customer Relationship Team is committed to delivering excellent service to our customers. We represent Karbon at the frontline, dealing with a variety of customer enquiries. We pride ourselves on being knowledgeable, efficient and customer focused, delivering a quality customer experience.

We are looking to appoint suitably experienced individuals to undertake the post of Customer Relationship Advisor. The successful candidates will handle a range of customer enquiries. They will provide valuable support for our customers, expertly triaging issues, identifying the appropriate path for each customer and resolving as much as possible first time around. They will be customer focused, liaising with colleagues to ensure a first class service is provided.

While the roles will officially be based at one of our Newburn office, however there will be some home working required due to the pandemic situation. Experience of home working in a virtual contact centre is desirable but not essential. A reliable home broadband connection is needed and must meet our minimum requirements. You will need a quiet, dedicated office space within your home, to work from undisturbed for the duration of each shift.

Extensive training and ongoing support, coaching & development will be provided.

Important dates

Closing date for applications

Sunday 22 May

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

Interview date

Interviews to be scheduled week commencing 6 June

We are able to offer in person or remote interviews

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact

Please note if you are shortlisted for interview you will be asked to provide your proof of right to work in the UK.

Karbon Homes is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Role Description 

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website –

How to apply

Please see the contact information section above for details about how to apply for this job.

Please Note: The above documents can be opened by using your preferred word/spreadsheet processor and a PDF viewer.

View more jobs Stanley