Customer Relationship Advisor – Permanent
We are looking to appoint a suitably qualified and experienced individual to undertake the post of Customer Relationship Advisor within the YHA Customer Support Team.
Come and join our team
York Housing Association is on an exciting journey of growth and development, building on our reputation for excellent customer service and providing high quality housing and support services. Our joining of forces with Karbon Homes affords us the opportunity for further development.
We provide quality homes and excellent support for our customers. Working with our contractor and partners, we make a difference by creating thriving communities in Yorkshire.
By listening and responding to the needs of our customers, we can make a positive contribution in the communities in which we work.
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
- Customer Relationship Advisor – permanent role
- Salary is £23,219 per annum
- Location: YHA head office (Monks Cross York)
- 37 Hours per week with some homeworking available/flexible working
- Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.
The Role of Customer Relationship Advisor
Our Customer Relationship Team is committed to delivering excellent service to our customers. We represent YHA at the frontline, dealing with a variety of customer enquiries. We pride ourselves on being knowledgeable, efficient and customer focused, delivering a quality customer experience.
We are looking to appoint suitably experienced individuals to undertake the post of Customer Relationship Advisor. The successful candidates will handle a range of customer enquiries. They will provide valuable support for our customers, expertly triaging issues, identifying the appropriate path for each customer and resolving as much as possible at the first point of contact. They will be customer focused, liaising with colleagues to ensure a first-class service is provided. As well as being the first point of contact for our customers you will be responsible for providing administrative support across the organization to our internal customers, working on a rota basis to cover the following functions, Housing, Maintenance & Office Support.
Extensive training and ongoing support, coaching & development will be provided.
If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.
For further details please refer to the Role Description at the foot of this advert.
To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.
For further information about the role please contact Steven Raishbrook – firstname.lastname@example.org – 01904 636061
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.