Top Job Customer Accounts Officer (Support) 22.2 Hours per week with flexi time (37 hours FTE)

Customer Accounts Officer (Support)

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Customer Accounts Team
  • Location: - Gosforth, Newcastle upon Tyne
  • Salary - £29,314 per annum pro rata + Karbon Car Payment £1887 - per annum pro rata
  • Duration - Permanent
  • Hours - Part time | 22.2 Hours per week with flexi time (37 hours FTE)
  • Closing date - Friday, 22 November 2019

Job Description


An exciting opportunity has arisen for a part time Customer Accounts Officer(Support), within our Customer Accounts Team.

Come and join our new team

Here at Karbon, we believe housing should be accessible and affordable for all. This is the driving force behind everything we do.

We provide quality homes and continued support for our customers. Working with our partners we make a difference by creating thriving urban and rural communities across the North of England.

The needs of our customers are always at the heart of our work. By listening and responding to what they want to see in their local area we are able to build real communities together.

It is this open and honest approach that defines Karbon to our staff, customers, and partners and within the industry as a whole.

We are looking for a Customer Accounts Officer (Support)

Here is some key information you'll want to know right away:

This is a permanent role

Salary is GBP 29,314 per annum pro rata plus a Karbon car payment of GBP 1,887 per annum pro rata

Based at Gosforth

Regular travel will be required

Hours:22.2 Hours per week with flexi time (37 hours FTE)

Working pattern to be agreed with the successful candidate

Generous benefits package including 26 days annual leave on commencement rising up to 31 days after 3 years' service, occupational pension, flexi-time scheme, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits

The Customer Accounts Officer (Support) will deliver a holistic income management service to maximise Karbon's rental income and sustain customers' tenancies. Engaging with customers from the outset of their tenancy you will identify and negotiate effective payment solutions with customers across a designated patch.

The successful candidate will have a good knowledge of housing benefit and universal credit claims, assisting customers with their completion and providing basic welfare benefit and money advice to customers.

We are looking for a good communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation.

For further details please refer to the Role description Profile at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information or an informal discussion about the post please contact Claire Everden, Customer Accounts Team Leader, on 0191 223 8476.

Please note if you are shortlisted for interview you will be asked to bring your proof of right to work in the UK to the interview. Further information will be provided with the invite to interview.  

Karbon Homes is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Role Description

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website – 

Interview information

Thursday 21st November 2019

How to apply

Please see the contact information section above for details about how to apply for this job.

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