Title: Senior Personal Wellbeing Advisor (Newcastle Upon Tyne)

Location: Newcastle Upon Tyne, Tyne And Wear, North East, NE3 3LU, UK

Company: Ingeus

Senior Personal Wellbeing Advisor

Salary: £30,870

Contract: Full Time Permanent

Location: Newcastle

Rebuilding your life after sentencing is one of the toughest challenges a person can face. But with the right support, its possible. Thats where you come in.

Were looking for a Senior Personal Well-being Advisor - someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isnt just about offering advice; its about rolling up your sleeves and pro-actively supporting someone on their journey.

This is a demanding role; in addition to supporting the team manager with day to day management of the team, you'll also be responsible for case management in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps toward transforming their life, its a great feeling.

About the Role:

You will support the team manager with day to day operational management of a busy and diverse team. Your tasks will extend to preparing statistics and reports, supporting with staff supervisions, coaching and mentoring where team members need additional support to hit KPIs, completing observations and giving feedback in a supportive way that will help team development.

You will support a caseload of service users that may have been previously released from prison, on a suspended sentence or on community orders. Based out of the office and local probation offices you will be working collaboratively with pre-release teams, probation and other internal departments to support them on their journey.

You will need to be able to juggle multiple individuals at once, ensuring each person gets the support they need, while keeping meticulous records of every interaction.

You'll often be able to plan your own schedule, but you will need to be able to prioritise effectively - its a challenging role where no day will be the same.

What Youll Be Doing:

• Supporting: You will support staff with day to day management as needed by the TM with professionalism, integrity and confidentiality.
• Assessments and Action Plans: You will complete personal wellbeing assessments and create tailored action plans for each individual you work with. You will guide individuals as per their action plan, helping them reintegrate through practical well-being activities.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload Management: Youll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Partnership Working: Identify relevant local organisations to enhance the offering to our service users.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT systems

What Were Looking For:

• Relationship Building: Youre able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way thats genuine, promotes a sense of trust and is non-judgmental, with particular attention to confidentiality and maintenance of boundaries.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation: You can handle a busy caseload and stay on top of detailed records.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. As we wait for the necessary background checks to be completed, youll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.

At Ingeus, weve spent time listening to our employees to build our benefits package;

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyones journey is different, and were committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments-whether thats help with the application, interview format, or anything else-were here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please dont hesitate to contact us at to discuss how we can support you

If you think you have what it takes, don't delay and apply today - If we receive enough applications, this role may close early.

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