Support Worker

Job Role:

The 700 Club is a housing provider based in Darlington. We are currently seeking an experienced Support Worker to join our team. 

This role provides for a customised, holistic and mutually agreed support package to residents to impart the skills to live independently, to overcome any barriers they confront to independent living, to enable them to manage their tenancies, and then to move on to a home of their own.

You will work with a caseload of individuals, developing strong working relationships with colleagues and other agencies, in order to co-ordinate resident’s support.

The role will ensure person-centred support to clients, addressing housing, health, and wellbeing needs while promoting independence and resilience. The successful candidate will assist clients with practical tasks such as budgeting, accessing benefits, managing tenancy responsibilities, and engaging with external services. 

The role will work in partnership with internal teams and external agencies to coordinate holistic support tailored to individual needs. Candidates will encourage client participation in meaningful activities and community engagement to reduce isolation and build confidence.

Candidates should have at least one years' experience of supporting vulnerable people. 

·       Following the admissions procedure, conduct admissions to the project, completing all necessary paperwork accurately and efficiently to ensure a smooth process. 

·       Collaborating with residents, develop support plans, and hold support meetings with clients in a caring, respectful, and professional manner. Also, carrying out comprehensive risk assessments.

·       Delivering tailored, one-to-one support programmes designed to help clients develop the skills and stability needed to transition into permanent accommodation. Providing practical assistance with budgeting, tenancy responsibilities, and accessing benefits.

·       Maintaining accurate and up-to-date records in both digital and manual formats, including client support files, personal charges. 

·       Accompanying clients to meetings, appointments, or discussions as required by their support plan, offering advocacy and guidance to help them achieve positive outcomes.

·       Assisting clients in sourcing permanent accommodation by providing advice on housing options, supporting informed decision-making, and helping with applications and arrangements.

·       Providing person focused tenancy advice to residents, enabling them to maintain their tenancies, and move on to live independently within their own homes.

·       Ensuring individuals have a good understanding of their tenancy agreements. Work collaboratively with clients to maintain agreed standards of cleanliness and care within the environment. Report any damage or required repairs promptly in line with maintenance procedures 

·       Identifying when individuals require further professional support and referring to specialist services.

·       Undertaking health and safety risk assessments of apartments within the building.

·       Taking part in the on-call rolling rota (additional allowance)

·       Conducting peer audits of client files.

·       Undertaking some light cleaning duties as part of the weekly task schedule. 

·       Maintaining good working relationships with colleagues, volunteers, and workers from partner agencies.

·       Undertaking any additional tasks or responsibilities as directed by your Line Manager to support the smooth running of the service.