Support Worker

Job Role:

700 Club is a homelessness charity based in Darlington, and we are seeking an experienced Support Worker to join our team. The role is to deliver housing-related support to clients aged 18 and over with high support needs. We aim to empower clients to develop the skills and stability required to transition into more permanent accommodation and achieve greater independence.

The role will ensure person-centred support to clients, addressing housing, health, and wellbeing needs while promoting independence and resilience, working as a key worker for a number of clients, which will include essential administrative tasks such as risk assessments and support plans.

The successful candidate will assist clients with practical tasks such as budgeting, maximising income, managing tenancy responsibilities, and engaging with external services. They will also support clients struggling with substance misuse, by promoting harm reduction strategies and where appropriate facilitating access to specialist services.

The role will work in partnership with internal teams and external agencies to coordinate holistic support tailored to individual needs. 

Candidates should have at least one years' experience of supporting vulnerable people. 

·       Following the admissions procedure, completing all necessary paperwork accurately and efficiently to ensure a smooth process. 

·       Collaborating with residents to develop a holistic support plan. Hold support meetings with clients in a caring, respectful, and professional manner.  

·       Complete comprehensive risk assessments

·       Maintaining effective communication with your Line Manager regarding client referrals, admissions, and departures to ensure seamless service delivery.

·       Delivering tailored, one-to-one support programmes designed to help clients develop the skills and stability needed to transition into permanent accommodation. Providing practical assistance such as: budgeting, tenancy responsibilities, and accessing benefits.

·       Providing Tier 1 and Tier 2 brief interventions for clients with drug and alcohol issues, promoting harm reduction strategies and referring into Tier 3 specialist services where appropriate.

·       Maintaining accurate and up-to-date records in both digital and manual formats, including client support files and personal charges. 

·       Accompany clients to meetings, appointments, or discussions as required, offering advocacy and guidance to help them achieve their overall goals.

·       Assisting clients in sourcing permanent accommodation by providing advice on housing options, supporting informed decision-making, and helping with applications and arrangements.

·       Identifying when individuals require further professional support and referring to specialist services.

·       Work with clients to ensure that the building, its furnishings and equipment are kept to the agreed standards, reporting damage and necessary repairs according to the maintenance procedure as and when necessary.

·       To carry our cleaning tasks necessary for turnover.