Title: Location Coordinator (Cramlington)

Location: Cramlington, Northumberland, North East, NE23 1EP, UK

Company: Bernicia

Location Coordinator

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Location Coordinator

Location: Cramlington, Northumberland

Contract: Permanent

Hours: 18.5 hours per week (Mon-Fri)

Salary: £12,974.49 per annum.

Closing Date:5pm on Wednesday 3rd June 2026.

Are you passionate about working with people, can make them feel respected and demonstrate a passion for making a difference to people's lives? If so, then our Location Coordinator post is for you!

About the role:

We are looking to recruit a passionate and self-motivated individual to come on board and deliver a first-class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Northumberland area; Rosebrough, Cramlington. It's fantastic if you have previous housing experience however this is not essential, as our first-class training and support will ensure you succeed in the role. Were looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is a dynamic one and will incorporate many tasks and duties. We need someone responsible and who shows a can-do attitude from the start.

Duties include:

• Building management
• Monitoring tenants and low-level tenancy queries
• Daily welfare checks / calls to tenants within the block. Weekend calls on a rotational basis
• Responding to alarm activations
• Working as part of a team
• Liaising with other departments within the housing function
• Organising diverse activities for tenants as part of a robust tenant engagement strategy
• Reporting of repairs / defects and seeing these through to completion
• Health and safety checks and monitoring
• Liaising with external organisations to help deliver the housing service

About you:

• Excellent customer service skills
• Excellent communication skills
• Housing Experience is preferred, but not essential.
• The ability to work alone and as part of a team.
• Ability to adapt to varying scenarios.
• Understand the importance of compliance and health and safety.

Role Benefits:

• 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
• Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. Well also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary.

About us:

• Were all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• Weve built Bernicia to be a business that people want to be a part of. Were one of the North Easts largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check.

Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence.

For more information regarding this role, please contact: Louise Allen on 0191 238 3867.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.

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