Customer Contact Advisor

Location: Ashington

Contract: Permanent

Hours: 20 Hours Per Week (Monday Friday, 9.00 1pm)

Salary: £25,023.00 (Pro-Rata, Per Annum)

Closing Date:5pm on Monday 9th February 2026

Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!

About the role:

An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington.

As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.

Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.

About you:

Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?

Are you passionate about delivering front line call handling and looking for a new opportunity challenge?

Youll needexcellent communication skills and a team focused approach to work to succeed in this role.

The Benefits:

• 28 days annual leave + bank holidays, pro-rata for part time employees.
• Working from home opportunities, if applicable to your role, part-week.
• Health cash plan membershipso you can save money by claiming cash back over £1000 each year - towards essential healthcare such asdental, optical, physio and loads more. Well also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension schemewith life insurance of 3 x salary.

About us:

• Were all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• Weve built Bernicia to be a business that people want to be a part of. Were one of the North Easts largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, thats why weve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.