Title: Associate Service Transition Manager (Newcastle Upon Tyne)

Location: Newcastle Upon Tyne, Tyne And Wear, North East, NE7 7NE, UK

Company: DWP Digital

Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

You and your role

As an Associate Service Transition Manager within DWP's Digital Channels Live Service Team, you will play a crucial role in ensuring new and updated IT services are introduced into live environments safely, smoothly and with minimal disruption. Working across delivery, operations and governance, you will support the end-to-end coordination of service transitions for critical, high-impact digital services.

From early project involvement, you will help define service readiness, acceptance criteria and transition plans, ensuring all governance, risk and assurance requirements are met. You will coordinate resources, manage change through structured processes, and oversee service validation to protect stability and user experience.

Collaborating closely with stakeholders, you will produce key documentation, assess readiness for live operation, and identify and manage risks and issues. Applying service management and project delivery principles, you will contribute to reliable, resilient services and drive best practice, supporting the continuous improvement of DWP's live digital estate.

What skills, knowledge and experience will you need?

• Proven background/experience in recognised service management frameworks (such as ITIL), with the ability to apply them effectively in a live service environment.
• Project Management & Delivery Methodologies: proven background/experience in project and delivery methodologies (such as Agile), with the ability to operate confidently across delivery teams, operational colleagues and governance forums.
• Stakeholder Engagement & Communication: The ability to work confidently with a wide range of stakeholders, including project managers, IT operations, senior leaders and suppliers, explaining service readiness, risks and governance requirements clearly.
• Risk Assessment & Assurance: Strong capability in identifying, assessing and managing service transition risks, particularly those affecting live services and BAU operations.
• Planning, Coordination & Attention to Detail: Proven skill in coordinating complex activities across multiple teams, managing dependencies, timelines and deliverables. Able to demonstrate a structured, methodical approach to transition planning, documentation, change control and readiness assessments, with strong attention to detail.

We'll assess you against these technical skills during the selection process:

• Service Management Framework Knowledge
• Use of Project Management methodologies
• Service Management Framework Knowledge

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield. whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of 38,772.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 24 days and rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards

• Diverse and Inclusive Leadership at Digital Leaders Awards 2024

• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025

• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

• Interview: a single stage interview online.

CLICK APPLYfor more information and to start your application.

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