Visits Services Team Leader

Make a real difference

Nepacs has been supporting people affected by the criminal justice system for over 140

years. We’re now recruiting a Team Leader to oversee the delivery of our vital visits’

services at HMP Durham.

In this rewarding role, you’ll lead a team of staff and volunteers to ensure visiting family

members and friends receive a warm, supportive and informative experience. From

managing the visitors’ centre and tea bar to planning child-friendly visits and ensuring

smooth day-to-day operations, your role will be key in helping people maintain crucial

family connections.

You’ll work closely with prison staff and internal teams, support the development of new

ideas, and ensure excellent service delivery at all times.

We’re looking for someone with strong team leadership and organisational skills,

experience working in a busy, customer-focused or support environment, and a genuine

commitment to making a positive impact on people’s lives.

You’ll also ensure accurate monitoring