TELEPHONE RECOVERY SUPPORT VOLUNTEER

Providing telephone support to clients who have been identified by their key worker · Offering support to clients by checking in once a week or bi-weekly · Recognising and encouraging the clients’ strengths and achievements · Identifying possible barriers to recovery and offering suggestions for removing these barriers · Providing clients with local recovery support services and/or information · Assisting the client in establishing and or maintaining their recovery goals · Completing required call logs and contact notes · Sharing call logs as appropriate with clients Key Worker and TRS Lead. · Sharing the strength of your personal recovery as appropriate · Staying well informed of all NHY groups/events · Attending necessary training relevant to the role · Ensuring you follow all Volunteer policy and procedure as well as Safeguarding · Make the most of supervision by discussing the TRS with your supervisor/s