Overview
As Team Lead, you will act as the senior practitioner on shift, ensuring the service is delivered safely, effectively, and in line with organisational standards and values. You will also support the Manager in implementing strategic goals and maintaining service quality during operational hours.
This is a vital leadership role within a pioneering service that places compassion, dignity, and community at the heart of crisis support. As Team Lead, you will ensure that individuals in distress receive high-quality care and that the team operates with professionalism, empathy, and integrity.
Qualifications & Experience Required
Graduate level qualification or equivalent experience in a relevant area
Health and social care qualification (desired)
Management qualification (desired)
Experience working in mental health, crisis support, or related health and social care settings
Demonstrable experience of leading or supervising teams in a support or care environment
Experience supporting service development or contributing to new service launches (desired)
Lived experience of mental health challenges (desired)
Experience working with marginalised or underrepresented groups (desired)
Experience facilitating lived experience involvement and feedback processes (desired)
Proven experience of safeguarding, safety planning, and health & safety protocols
Main Responsibilties
Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
Coordinate referrals and enquiries, ensuring timely and appropriate responses.
Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
Ensure the environment remains safe, calm, and welcoming.
Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
Support the recruitment, induction, and ongoing development of staff.
Monitor team performance, conduct observations, and provide constructive feedback.
Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
Manage safeguarding concerns and incidents in accordance with organisational policies.
Support compliance with health & safety, safety planning, and information governance requirements.
Support the Manager in implementing service strategy and maintaining quality standards.
Working Hours
Working shifts of 6.5 hours between 4pm and 11pm, across 7 days per week; number of shift per week is flexible