Safe Haven Manager

We are seeking a highly motivated and experienced leader to take on the role of Safe Haven Manager - Redcar. This is a critical position, responsible for the operational delivery, strategic development, and quality assurance of the service.

The Safe Haven is designed to be a lifeline for individuals in distress, offering a nonclinical, supportive space where people can find stability, connection, and hope. As Manager, you will play a vital role in shaping the culture, quality, and impact of this service — ensuring it delivers meaningful support in the community.

Overview

Teesside Mind’s Redcar Safe Haven is a new, pioneering service offering a compassionate, community-based alternative to complement NHS crisis support. This is the first service of its kind on Teesside, designed to provide immediate, trauma-informed care to individuals experiencing mental health crisis or severe emotional distress.

Qualifications & Experience Required

• Graduate level qualification or equivalent experience, in a relevant area
• Health and social care qualification (desired)
• Management qualification (desired)
• Significant experience in managing mental health, crisis support, or community-based services
• Proven track record of leading and supervising multidisciplinary teams
• Proven experience in safeguarding, safety planning, and health & safety compliance
• Experience in service design or launching new services (desired)
• Lived experience of mental health challenges (desired)
• Experience facilitating lived experience involvement and influence (desired)
• Experience contributing to funding bids or securing resources for service growth (desired)

Main Responsibilties

As Safe Haven Manager, you will:

• Provide strategic and operational leadership to ensure the service meets its objectives and delivers high-quality support.
• Lead and manage a multidisciplinary team, including team leads, mental health practitioners, and peer workers.
• Ensure the delivery of trauma-informed, person-centred care, tailored to the needs of individuals in crisis.
• Develop and maintain formal referral pathways and partnerships with statutory and voluntary sector services.
• Promote the Safe Haven across Redcar and Teesside, raising awareness and building stakeholder engagement.
• Oversee recruitment, induction, supervision, and ongoing development of staff.
• Ensure compliance with policies including safeguarding, health and safety, and information governance.
• Monitor service performance, produce reports, and identify areas for improvement and innovation.
• Champion equity of access, inclusion, and the meaningful involvement of people with lived experience.
• Represent the service at multi-agency forums and lead a reference group to ensure responsiveness to stakeholder needs.
• Support Team Leads in implementing strategic goals and maintaining service standards during operational hours.

Working Hours

30 hours per week, including regular evening and weekend work