IT Helpdesk Support Technician

Pickerings Lifts is a national, well established, privately owned, independent, leading lift specialist with 170 years’ experience. Through our exceptional and motivated people, we work as one team to deliver outstanding customer service, exceptional engineering and first-class workmanship.

Due to continued success and growth, we require a IT Helpdesk Support Technician to join our expanding team. The successful IT Helpdesk Technician responsible for providing support for Systems and IT infrastructure; providing a helpdesk enquiry service both onsite and remotely and ensuring administrative systems and processes are kept up to date.

Main Duties:

• Provide first line technical support and assistance to internal IT users
• Manning the IT helpdesk telephone and logging all support calls that are received
• Where possible troubleshooting, diagnosing, and resolving software, hardware, and network problems that users encounter
• Escalating helpdesk requests to the relevant IT engineer, if not able to be solved after initial diagnostics
• Learn and support bespoke internal ERP system
• The procurement, configuration, deployment and monitoring of new hardware and software services
• Liaise with 3rd party hardware & software suppliers to ensure problem resolution within agreed SLA
• Maintain technical support processes, user manuals and other documentation as necessary to support service delivery

Essential Skills and Desirable Knowledge:

• Basic Windows Active Directory User and Group Administration
• Windows Desktop Support
• Hardware Support (printers, laptops, computers, etc)
• Microsoft 365 Office packages
• Helpdesk Applications and Procedures
• TCP/IP Troubleshooting (Desirable)
• IT Security Administration (Desirable)
• Mobile Device Management for Android & iOS (Desirable)
• Microsoft Office 365 and Azure platforms (Desirable)
• Microsoft InTune (Desirable)
• Microsoft Defender (Desirable)

Personal Specifications:

• Excellent communication & customer service skills
• The ability to work well in a team environment, and to be able to work alone if the situation required it
• Confident enough to ask for help when unsure how to proceed in a tricky environment

Pickerings Lifts is an Equal Opportunities employer and positively welcomes suitable qualified and experienced applications from individuals irrespective of sex, race, gender, age, national origin, religion, religious belief, sexual orientation, or disablement. We are committed to diversity, equity and inclusion in the workplace. A copy of our Diversity, Equity & Inclusion Policy is available on request.

If you feel that you have the necessary skills to apply for this role, then we look forward to hearing from you.