ICT Business Support Specialist job in Gosforth, Newcastle upon Tyne 37 hours per week

ICT Business Support Specialist

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - ICT
  • Location: - Gosforth, Newcastle upon Tyne
  • Salary - £22,440 per annum
  • Duration - Permanent
  • Hours - Full time | 37 hours per week
  • Closing date - Sunday, 29 September 2019

Job Description



An exciting opportunity has arisen in the ICT team for an ICT Business Support Specialist. 

Come and join our new team

Here at Karbon, we believe housing should be accessible and affordable for all. This is the driving force behind everything we do.

We provide quality homes and continued support for our customers. Working with our partners we make a difference by creating thriving urban and rural communities across the North of England.

The needs of our customers are always at the heart of our work. By listening and responding to what they want to see in their local area we are able to build real communities together.

It is this open and honest approach that defines Karbon to our staff, customers, and partners and within the industry as a whole.

We are looking for an ICT Business Support Specialist.

The post holder will be accountable for delivering front line ICT support at all operational sites.  They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first line support to initial service desk incidents.  They will act as positive members of the ICT team, providing the highest possible standard of service to customers.

The successful applicant will be able to demonstrate:

A strong record of demonstrable achievement in service delivery of customer focused ICT support services

Comprehensive working knowledge of the ICT systems used within the group

Understanding of ICT and Data Protection governance practices and issues

Relevant ICT qualification, or equivalent work experience

Here is some key information you'll want to know right away:

This is a permanent role

37 hours per week

Salary is GBP 22,440

Location - Gosforth

Travel will be a requirement of the role

Generous benefits package including 26 days annual leave on commencement rising up to 31 days after 3 years' service, occupational pension, flexi-time scheme, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits

The role will provide first line ICT support to colleagues across Karbon Homes and to other organisations through our cost sharing vehicle arrangement.

You will be expected to diagnose and resolve incidents where possible and liaise with second line support when necessary.

You will be primarily based at our Headquarters in Gosforth but you will also be required to attend our Stanley office to provide support. You will also be required to attend other sites across the North East to resolve incidents when they require a site visit.

Our Service Desk team are also given the opportunity to work with our second line support teams to provide support on project work.

For further details please refer to the Role Description (including Job Description and Person Specification) at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information or an informal discussion about the post please contact Paul McIlvaney on 0191 223 8666.

Please note if you are shortlisted for interview you will be asked to bring your proof of right to work in the UK to the interview. Further information will be provided with the invite to interview.  

Karbon Homes is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Role Description

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website – www.karbonhomes.co.uk/jobs/ 

Interview information


How to apply

Please see the contact information section above for details about how to apply for this job.

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