Job Summary:
The Housing Support Officer plays a pivotal role within the Cornerstone Supported Housing and Counselling team, providing housing support services to individuals experiencing homelessness. Reporting directly to the Housing Manager, the Housing Support Officer will coordinate with the Homeless Response Team to ensure a seamless transition for clients moving from emergency housing to supported housing. This role requires a range of responsibilities, including overseeing housing standards, supporting staff and volunteers, assisting tenants, and ensuring adherence to health and safety regulations. The Housing Support Officer also works on business development initiatives and serves as a key point of contact for housing support inquiries. Flexibility to adjust work hours and locations based on client and service needs will be required.
Key Responsibilities:
Housing Support & Client Transition:
· Assess potential clients for suitability within the housing scheme, monitor their progress, and manage associated risks and referrals.
· Facilitate client move-ins and move-outs, including conducting pre-termination inspections and ensuring all paperwork is completed.
· Support clients in the transition from emergency housing to supported accommodation, working closely with the Homeless Response Team to ensure a smooth process.
· Manage void properties and ensure they are promptly prepared for letting.
· Ensure that all properties meet the Decent Homes Standard and Housing Health and Safety Rating System (HHSRS).
· Provide support to tenants in managing their tenancies and offer assistance with the transition to new housing.
· Coordinate donations, deliveries, and collections for housing-related needs.
· Monitor and track housing support services, resolving issues, and maintaining strong relationships with partner organisations.
· Attend relevant meetings, including the Housing Panel, to share insights and contribute to service improvements.