Hours: 37 hrs per week – (Shifts 8.30am-4.30pm / 10am- 6pm)
Location: Citizens Advice County Durham, DRO Unit, Armstrong House, Abbey Woods Business Park, Durham, DH1 5GH. Hybrid working will be considered following completion of office based training.
Duration: Permanent
Salary: £22,338 - £24,013 dependent upon experience and accreditation.
Are you looking for an exciting new opportunity to work with an organisation that has real impact for clients locally and nationally?
We are excited to announce that we are currently seeking to recruit a Debt Caseworker to join our thriving charity within County Durham. This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team based in our Debt Relief Hub, who are committed to providing support to clients within our community, and across England. If you have a background in advice work, then this role will give you the job satisfaction and the reward you are looking for.
Context of role: Successful candidates will be responsible for conducting telephone interviews with clients referred into the hub. To assist in processing and submitting Debt Relief Order applications on behalf of clients.
Recent or ongoing experience in delivering debt advice is preferable and current Debt Relief Order Intermediary Status is desirable. However we encourage applicants with a background in telephone based roles, and full training will provided to gain debt advice accreditation and Debt Relief Order intermediary status.
If you:
- Have great communication skills
- Have great attention to detail
- Have a passion for changing people’s lives for the better
- Want a rewarding and challenging role that makes a real difference
Then we want to hear from you!
Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.
recruitment@citizensadvicecd.org.uk
What we offer, there’s lots:
- From 1st April 23 CACD have committed to become a real living wage employer.
- Our employment package includes a pension scheme which if contributed to provides added peace of mind in form of a death in service plan.
- 25 days holiday plus bank holidays from your first day of employment with an increase to 30 days after 5 years of employment.
- We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.
- As a member of the team you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance programme and peer to peer support across the Citizens Advice network.
- Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.
- We have fruit in every office and sometimes we really enjoy cake.
At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.
Download application pack