Database Administrator

Pickerings Lifts is a nationally recognized, privately owned, and independent lift specialist with an impressive 170 years of experience. As a leading name in the sector, we pride ourselves on delivering exceptional service, innovation, and expertise to our clients across the UK. Our dedication to quality and customer satisfaction has solidified our reputation as a trusted partner in the industry.

Due to internal progression, we are looking for a Database Administrator to join our team. This is an exciting opportunity to work within a well-established company that values expertise, innovation, and customer satisfaction.

Main Duties:

• Customer Asset Management: Create and maintain customer asset lists within the central database, ensuring accurate records.
• Contractual Updates: Reflect contractual agreements on the database and amend as needed based on agreed changes.
• Work Order & Invoicing Processing: Enter customer work orders and process invoices for pre-planned maintenance visits.
• System Updates: Ensure customer systems are updated with accurate and relevant information.
• Invoicing Query Resolution: Collaborate with other departments to resolve invoicing queries efficiently.
• Customer Service & Communication: Deliver excellent customer service to internal stakeholders and customers via phone and email.
• Timely Enquiry Handling: Respond to all enquiries promptly, ensuring efficient issue resolution.
• Seamless Administration Support: Provide a high standard of administrative support to ensure smooth operations.

Person specification:

• Proactive & Self-Motivated: Demonstrate a driven and proactive approach to work, taking initiative to achieve results.
• Strong Communication & Relationship Building: Effectively communicate and build successful relationships across various departments.
• IT Proficiency: Possess strong IT skills, particularly in Excel and Outlook, to support data management and communication.
• Invoicing System Experience: Familiarity with internet-based invoicing systems is beneficial.
• Professional Written & Verbal Communication: Maintain excellent written communication and a confident telephone manner.
• Organisational & Time Management Skills: Effectively manage workload, prioritize tasks, and meet deadlines with strong time-keeping.
• Attention to Detail: Ensure high levels of accuracy in all tasks.
• Teamwork & Workload Management: Work positively as part of a team while effectively prioritizing tasks and meeting deadlines.
• Customer Relationship Management: Experience in maintaining strong customer relationships and ensuring client satisfaction.
• Commercial Awareness: Understanding of accounts and financial processes would be an advantage.