Be Heard Team Manager

This is an exciting opportunity to join Teesside Mind and manage the pilot of a new drop-in service for young people in Teesside, aged between 11 – 16 years old, who are experiencing mental health difficulties.

The successful candidate will be responsible for managing the 12-month pilot of the drop-in service, supporting staff and volunteers, facilitating group activities, and engaging with young people to support the ongoing development of the service.

Overview

As Be Heard Drop-In Team Manager, you will be primarily responsible for managing the day-to-day provision of a new service that is available to young people experiencing mental health difficulties. 

You will work with a dedicated team of staff and volunteers ensuring they have the skills, resources, and information needed to carry out their roles. 

You will ensure the safety of everyone who attends the drop-in service, including young people, staff, and volunteers. You will communicate with other internal teams within Teesside Mind and external stakeholders updating them on service development.

Interviews to be held on Friday the 13th of December 2024.

Experience Required

• Educated to NVQ Level 3 or above, or equivalent in youth & community work
• Planning, co-ordinating and delivering services to young people
• Working effectively within timescales 
• Close partnership working with other organisations / services
• Working with / supporting young people, including delivering engaging activities
• Safeguarding young people
• Delivering effective line management and performance management supervision
• Ability to have difficult conversations with young people and parents/carers, having the knowledge to signpost individuals timely and efficiently

Responsibilties & Qualifications

1. Overseeing the day-to-day running of the service, coordinating staff, ensuring service delivery is efficient, effective and delivered in line with the budget.
2. Providing effective line management support and performance management to a team of skilled Mental Health Youth Workers and Volunteers.
3. Managing the referral system and pathway for the service, including triaging, assessing suitability, and signposting referrals in line with the young person’s needs and communicating with parents/carers/guardians.
4. Supporting the team to deliver a drop-in that is welcoming, safe, and responsive to the needs of the young people attending by sharing examples of good practice and sourcing useful resources to support service delivery.
5. Delivering and overseeing activities that are fun and creative to support the mental health and wellbeing of the young people attending.
6. Collecting service data, including information about needs, activity data and outcome information to identify areas for improvement and good practice and ensure progress against the agreed framework. Producing regular insight and progress reports that demonstrates the impact of Be Heard.
7. Contribute to the pilot’s evaluation and present any outcomes and learning to relevant partnerships and Teesside Mind’s Board.
8. Support the development of funding applications to sustain and expand the model across Teesside.
9. Facilitate the provision of regular peer support including opportunities for staff and volunteers to reflect and share learning as well as to discuss any upcoming/ongoing issues and how to deal with those promptly, consistently, and appropriately.
10. Taking responsibility for safeguarding within the drop-in, following Teesside Mind’s policies and processes, and providing advice and guidance to the staff and volunteer team as needed.
11. Delivering staff and volunteer training to support the effective delivery of the service and meet identified needs of the young people.
12. Liaising and building partnerships with external stakeholders including health, community and youth providers.
13. Taking responsibility for own health and safety and all health and safety issues related to the role and contribute to Health and Safety systems.
14. Undertaking administrative duties as needed.
15. Always working within the policies and procedures of Teesside Mind.
16. Undertaking other tasks commensurate with the position as required.

Working Hours

20 (fixed term 12 month contract with potential to extend))

Salary Range

£29,292 (pro rata)

Full Job Specification

View Full Job Specification PDF