How you'll help us live our purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation. It's a purpose that drives everything we do. And you can play your part too - we're pleased to tell you about an opportunity for an experienced leader to head our Direct Mortgage Unit (DMU) and shape the future of our direct mortgage strategy.

How you'll make a difference

In this role, you'll hold end-to-end accountability for our remote mortgage advice proposition, ensuring it operates with the highest standards of regulatory integrity, customer protection and a positive service experience. You will lead the strategic and operational development of the DMU, operating in a fast-paced and continually evolving regulatory landscape, while ensuring full alignment with:

• FCA rules and guidance - including MCOB, Consumer Duty and vulnerable customer requirements
• The Certification Regime - with responsibility for ensuring certified colleagues meet fitness and propriety expectations
• Conduct Risk Frameworks robust oversight ensuring advice, service, and customer outcomes are consistently delivered to FCA standards

You'll be also accountable for delivering a customer-centric mortgage offering, driving continuous improvement in productivity, processes and colleague capability. You will work closely with senior colleagues, commercial partners and cross-functional teams, building strong internal and external relationships and acting as a visible ambassador for the Society.

What will you bring to the role?

• Extensive leadership experience with a proven ability to champion colleague engagement and embed a strong culture of accountability and high performance
• Strong leadership skills with the ability to role model, care, connect and coach to drive performance, change, positive engagement and delivery against challenging objectives
• Demonstrable success in delivering positive customer and commercial outcomes in complex, high-stakes environments
• Strong strategic planning and stakeholder management capability, with the confidence to influence decisions at all levels
• High energy, credibility, and a track record of leading operational change particularly in contexts where customer protection and conduct are critical
• A rigorous approach to governance, risk management and ensuring high-quality operational delivery
• Full CeMAP qualification (essential)

And in return, you'll get the best from us:

• Hybrid working 2 days per week in the office
• Annual bonus of up to 20%

• Matched pension contributions up to 10%

• 30 days holiday, plus bank holidays and holiday purchase scheme
• Private Medical Insurance

• Colleague Mortgage and Saver products

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us?

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023?Business Culture Awards. This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on .

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