Title: Performance Manager (Newcastle Upon Tyne)

Location: Newcastle Upon Tyne, Tyne And Wear, North East, NE27 0QJ, UK

Company: M Group

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, were enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our?Metering team.?Youll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
Want to come and be a part of it?
What will you be doing?
As Performance & Insights Manager, youll lead the delivery of Operational Insight projects that maximise business opportunity, improve contractual KPIs/SLAs and elevate the client and customer experience. Youll line-manage a small insights/MI team, own our data/MI ecosystem, and act as the go-to expert for data-led decision making across IS. This is a hybrid role with 3 days a week in our HQ located in Silverlink Business Park. In this role you will:

• Lead insight projects end-to-endfrom scoping and prioritisation through analysis, storytelling and adoptionfocusing on the highest-impact opportunities.
• Own performance reporting against contractual KPIs/SLAs, providing clear recommendations that drive operational efficiency, customer satisfaction and commercial outcomes.
• Manage and evolve MI and data platforms (e.g., SQL, Excel, Power BI), ensuring governance, integrity and fitness for purpose.
• Translate complex analysis into clear, compelling narratives for different audiencesfield operations, commercial, directors and clients.
• Partner with Field Operational Teams to embed insights into daily rhythms, scheduling, work allocation and service delivery.
• Support the Smart Meter rollout, ensuring data-driven decisions shape priorities, resourcing and customer outcomes.
• Champion continuous improvement, testing new methods, automating repeatable reporting, and sharing best practice.
• Coach and develop junior analysts, building capability, confidence and career progression.

What youll bring

• Experience: 5+ years in data analysis/performance/BI, ideally within utilities or smart metering (or another complex, operationally rich environment).
• Track record: delivering complex insight projects with clear, measurable impact.
• Leadership: experience leading and developing people; able to set direction and create momentum.
• Analytical strength: comfortable with large, messy datasets; skilled at turning them into actionable insight.
• Tools & methods: confident with SQL, Excel and Power BI (or similar); sound knowledge of data modelling, MI design and visual storytelling.
• Stakeholder engagement: credible and collaborative with director-level audiences; strong influencing skills.
• Commercial acumen: able to connect data to operational performance and P&L outcomes.
• Communication: clear, concise and audience-awarewritten and verbal.
• Continuous improvement mindset: curious, creative and solution-focused; resilient through change.
• Industry awareness: understanding of smart metering and the wider utilities landscape, including regulation and customer expectations.

Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers;
Recommend a friend get rewarded for introducing people to us!
25 days plus bank holiday
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• Wereresponsibleand go further for our people, clients, communities and the planet
• Wereopenand seek new and better ways of exceeding expectations
• Weretogetherand as one team; the whole is greater than the sum of the parts
• Wereambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note:?Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd?party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupE #LI-SZ #LI-OnsiteINDSTA
.

TPBN1_UKTJ