Title: Configuration Manager-Service Portfolio Catalogue Manager (Newcastle Upon Tyne)

Location: Newcastle Upon Tyne, Tyne And Wear, North East, NE7 7NE, UK

Company: DWP Digital

Configuration Manager - Service Portfolio Catalogue Manager

Pay of £38,772, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Want to join our Service Portfolio Catalogue Team and help drive Digital Transformation?

This is an exciting opportunity to become part of DWP's Service Portfolio Catalogue Team.

We are a collaborative, forward-thinking group dedicated to managing and shaping how services are accurately recorded and represented across the department.

We're looking for a motivated and passionate individual who wants to make a meaningful impact in Digital outside of traditional infrastructure roles. In this role, you'll ensure service data is of the highest quality, consistent, reliable and aligned with governance standards.

You will support the development and implementation of Service Portfolio Catalogue strategic plans, taking into account the Common Service Data Model within ServiceNow.

DWP. Digital with Purpose.

Our DWP Digital experts are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Strong understanding of ServiceNow Common Service Data Model (CSDM) concepts, including key record types and their relationships.
• Hands-on experience creating, maintaining and governing multiple CSDM record types (e.g., Business Applications, Application Services, Service Offerings).
• Knowledge of service management frameworks, preferably ITIL, with practical application experience.
• Proven ability to deliver results through stakeholder engagement, negotiation, and collaboration at all levels.
• Excellent communication and influencing skills, with proficiency in ServiceNow, Microsoft Office (especially Excel), and related tools.

You and your role

You'll play a key role in developing and implementing strategic plans for the Service Portfolio Catalogue, ensuring alignment with the Common Service Data Model (CSDM) within ServiceNow.

You will work closely with stakeholders to optimise the capture and use of service records and associated data, agreeing plans and procedures, managing changes, and ensuring clear communication throughout.

Maintain and enhance standards, processes, and tools to keep service data accurate, complete, and available, while reporting on performance and using automation to improve efficiency.

You need to be able to build strong relationships across teams, define process interfaces, and support continuous improvement, including modelling and testing in multiple ServiceNow environments for future platform releases.

Your work will enable better visibility and control of services, supporting digital transformation and helping DWP deliver value to millions of users.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool or Newcastle whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £38,772

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £11,232 per year.

Holidays: A generous leave package starting at 23 days rising to 30 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

CLICK APPLY for more information and to start your application.

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