Top Job Head of Housing + Head of Customer Service & Engagement 36.25 hours per week

Head of Housing + Head of Customer Service & Engagement

  • Employer - Castles & Coasts Housing Association
  • Reference number -
  • Sector - Public - local government
  • Department - Senior Leadership Team
  • Location: - Carlisle, Newcastle or Workington
  • Salary - £60,520 + benefits package (Head of Housing) £57,520 + benefits package (Head of Customer Service & Engagement)
  • Duration - Permanent
  • Hours - Full time | 36.25 hours per week
  • Closing date - Sunday, 01 September 2019

Job Description

Castles & Coasts Housing Association (CCHA) owns and manages more than 7,000 homes across the North of England in the areas of Cumbria, Northumberland, Tyne and Wear and North Lancashire.  As an Association we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs.

If you are looking for an exciting new role, we have two great opportunities to join the team at CCHA.  As part of our business growth, and commitment to first class customer service, we have created two brand new roles; Head of Housing and Head of Customer Service & Engagement.

We are looking for two exceptional individuals who are dynamic, driven, results focussed and genuinely passionate about delivering high quality services to our customers.

The Head of Customer Service & Engagement (HOCSE) will have a successful track record of leading and managing customer facing services at a senior level.

As the HOCSE, you will be responsible for providing leadership and direction to our Customer Teams, which comprise of our Customer Services and Customer Experience Teams.  You will be responsible for ensuring we have the most effective processes in place, to enable us to deliver outstanding services with excellent outcomes for our customers.

You will have a track record of designing and implementing high quality services to customers using a range of channels.

The Head of Housing (HOH) will have experience of leading and managing housing services at a senior level.

As the HOH, you will be responsible for providing leadership and direction to our Housing Team, which comprises of our Lettings & Neighbourhoods, Leasehold and Sheltered & Supported Teams.  You will be responsible for ensuring we have the most effective housing management processes in place to enable excellent performance that delivers results for our residents, the Association and our stakeholders.

You will have a track record of designing and implementing high performing and efficient housing management services.

Both roles will form part of our Senior Leadership Team. You will act as a role model by embodying our values to shape our culture and guide your team to achieve our strategic objectives.

Both successful candidates will have a thorough understanding of change management and continuous improvement.

If you are looking to make a real difference, whilst working in one of the most beautiful parts of the country, then download the Recruitment Packs on our website: www.castlesandcoasts.co.uk  

Contact information

CVs and supporting statements must be emailed (stating the post title) to: recruitment@castlesandcoasts.co.uk

Interview information

Interviews to be held: Tuesday 17th or Wednesday 18th September 2019 (Stage 1) and Wednesday 25th or Friday 27th September 2019 (Stage 2)

How to apply

Please see the contact information section above for details about how to apply for this job.

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