Title: Service Transition Manager (Newcastle Upon Tyne)

Location: Newcastle Upon Tyne, Tyne And Wear, North East, NE7 7NE, UK

Company: DWP Digital

Service Transition Manager

Pay of £44,447, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

Are you committed to excellence in Service Management, particularly Service Transition?

Join DWP's Service Transition team, the final gateway before new services go live. As a Service Transition Manager, you'll be right at the heart of the action partnering with Service Design and operational teams, safeguarding live service, building robust support models, running Early Life Support and driving key assurance activities. All for services used by millions of people every day.

Sound like your kind of challenge? Apply today!

DWP. Digital with Purpose.

Our DWP Digital experts are using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us

What skills, knowledge and experience will you need?

• Experience supporting project delivery in an Agile environment, ensuring work is planned and managed to achieve high-quality outcomes.
• Proven ability to transition new services into live operation, managing risks, dependencies and effective handover to operational teams.
• Track record of identifying improvement opportunities and supporting successful implementation of changes.
• Experience delivering service transition assurance, following service integration processes and escalating risks or gaps where required.
• Strong communication and interpersonal skills, with the ability to build effective relationships across service design, operations and IT teams.
• Ability to prepare for and support go-live readiness activities, ensuring services are stable, supported and operational from day one.

You and your role

This Service Transition Manager role is your opportunity to take the lead in bringing new and improved services into live operation with confidence and control.

Working at the heart of the ITIL Service Management framework, you'll partner closely with Service Design and IT Operations teams to make sure every service lands smoothly, safely and ready to perform.

You'll drive the transition plan from start to finish coordinating schedules, managing risks dependencies and ensuring every project is fully prepared for go-live.

You will own any issues that arise during transition, maintaining responsibility until they are resolved or handed over appropriately. You will carry out QA checks in line with departmental service integration processes, highlighting any gaps or risks that may impact service readiness.

You'll also make sure our development teams provide all necessary transition deliverables, enabling new services to have complete and well defined support structures, including processes, SLAs, KPIs and OLAs. -defined support structures, including processes, SLAs, KPIs and OLAs.

We're hiring you because you're an expert, so when you spot opportunities to improve - finding ways to be more or efficient, embed best practice, or use automated technologies - we'll work with you to make those changes.

Details. Wages. Perks.

Location: You'll join us in your choice of our brilliant digital hubs in Blackpool, Manchester or Newcastle

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £44,447

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth £12,876 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.

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