Title: Digital Service Assessor (Newcastle Upon Tyne)

Location: Newcastle Upon Tyne, Tyne And Wear, North East, NE7 7NE, UK

Company: DWP Digital

Pay of £44,447 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

DWP Digital is transforming how millions of people access essential services. We're building modern, responsive digital solutions that make it quicker, easier and more cost-effective for people to get the support they need.

We're focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people.

To help us achieve this, we are looking for a Digital Service Assessor to play an important role in ensuring the delivery of high-quality digital services to our users.

What skills, knowledge and experience will you need?

• Ability to plan and deliver assurance assessments, clearly report risks and non-compliance with standards, and drive corrective actions. Analyse assessment results to identify recurring issues and improve compliance and efficiency.
• The ability to communicate clearly and adapt to different audiences whilst increasing awareness of organisational standards and processes.
• Experience of building strong, collaborative relationships across small and large-scale organisations, to influence service design and delivery.

• Demonstrates sound analysis by drawing on credible evidence, documentation, and expert input. Makes confident, balanced decisions - even amid uncertainty - ensuring user impacts are fully considered.

• Proven ability to demonstrate strong leadership, including the confidence to lead assessments, manage discussions, and keep assessments on track.

You and your role

DWP's Service Standard Assurance team make sure the needs of users are really understood and are appropriately reflected in the design and delivery of brilliant digital services.

You'll assess services, communicate outcomes, and champion the Service Standard across DWP Digital and the wider government community.

You will play a key role as an ambassador of the Service Standard Assurance and actively contribute in a range of forums, meetings, networks, conferences and online communities to increase its eminence.

You'll use the right method and approach and produce reports for senior leaders which describe the readiness of individual services to proceed to the next stage of their digital journey.

You'll have ample opportunity for professional development, including gaining qualifications and cross-government collaboration, as well as forging strategic relationships across DWP and wider government, influencing service design and delivery at scale.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs Blackpool, Leeds, Manchester or Newcastle - upon - Tyne, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of £44,447.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies

• Time off volunteering and charitable giving

• Bring your authentic self to work with 'I Can Be Me in DWP'

• Discounts and savings on shopping, fun days out and more

• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference

• Sports and social activities

• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognized as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards

• Diverse and Inclusive Leadership at Digital Leaders Awards 2024

• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025

• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

We know your time is valuable so our application and selection process is just two stages:

• Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

• Interview: a single stage interview online.
  
  

CLICK APPLYfor more information and to start your application.

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