Customer Experience Assistant job in Carlisle, Newcastle or Workington 36.25 hours per week

Customer Experience Assistant

  • Employer - Castles & Coasts Housing Association
  • Reference number -
  • Sector - Public - local government
  • Department - Customer Experience Team
  • Location: - Carlisle, Newcastle or Workington
  • Salary - £18,513 - £22,032 (per annum) + benefits package
  • Duration - Permanent
  • Hours - Full time | 36.25 hours per week
  • Closing date - Monday, 25 November 2019

Job Description

If you are looking for an exciting role, we have a great opportunity to join the Customer Experience Team at Castles & Coasts Housing Association (CCHA).

CCHA was formed in 2017, following the merger of two Housing Associations based across the North of England. Both were well established, thriving businesses and CCHA is continuing to build on a legacy of providing good services and a people focused culture. Castles & Coasts Housing Association is committed to providing excellent services to our customers.

As a Customer Experience Assistant, you will support the delivery of our Customer Experience and Equality & Diversity Strategies.

You will have experience of working in a customer centric environment and will be passionate about delivering excellent services.

Duties will include: supporting the delivery of our Resident Involvement Framework by maintaining the Resident Involvement database, coordinating Resident Involvement Groups and completing all associated administrative duties for the Customer Experience Team, including collating and reporting complaint and customer satisfaction data.

Contact information

For more information and to download the recruitment pack for the above post, please visit our website

Completed job applications must be emailed (stating the post title) to:

Interview information

Interviews to be held: Tuesday 10th December 2019

How to apply

Please see the contact information section above for details about how to apply for this job.

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