Call Handler DRO job in Durham 37 hours per week

Call Handler DRO

  • Employer - Citizens Advice County Durham
  • Reference number -
  • Sector - Charity
  • Department - Advice
  • Location: - Durham
  • Salary - £18,574 FTE (Increase to Real Living Wage in April 2023)
  • Duration - Permanent
  • Hours - Full time | 37 hours per week
  • Closing date - Ongoing

Job Description

Hours: Part time and Full time opportunities – (Shifts 8.30am-4.30pm / 10am- 6pm)

Location: Citizens Advice County Durham, DRO Unit, Armstrong House, Abbey Woods Business Park, Durham, DH1 5GH. Hybrid working will be considered following completion of office based training.

Duration: Permanent

Salary: £21,028 FTE (Real Living Wage)

Are you looking for an exciting new opportunity to work with an organisation that has real impact for clients locally and nationally?

Citizens Advice County Durham are currently seeking Call Handlers to join our telephone based Debt Relief Order Hub. We are looking for candidates that share our passion for changing people’s lives for the better.

Our clients are at the centre of everything we do, and our Call Handlers are the guiding hand to support our clients to achieve a debt solution that is right for them.

Successful candidates will be responsible for reviewing new client referrals, inputting their information onto our CRM system, arranging appointments and liaising with clients via telephone, email and letter throughout their DRO journey from the point of referral to a successful outcome.

If you:

  • Have a passion for changing people’s lives for the better
  • Want a rewarding and challenging role that makes a real difference
  • Have great communication skills
  • Have call handling/administrative experience

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us, supporting you every step of the way.

What we offer:

There’s lots! From 1st April 23 CACD have committed to become a real living wage employer. Our employment package includes a pension scheme which if contributed to includes added peace of mind in form of a death in service plan. 25 days holiday plus bank holidays from your first day of employment with an increase to 30 days after 5 years of employment.

We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health. As a member of the team you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance programme and peer to peer support across the Citizens Advice network. Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause. We have fruit in every office and sometimes we really enjoy cake.

Email our recruitment team – for more information.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form. When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Download application pack

Contact information

For more information, and an application pack please visit our website

How to apply

Please see the contact information section above for details about how to apply for this job.

Please Note: The above documents can be opened by using your preferred word/spreadsheet processor and a PDF viewer.

View more jobs Durham