Sustaining Tenancies Housing Officer - Customer Safety job in Bowes Offices, Chester-le-Street, County Durham 37 hours per week

Sustaining Tenancies Housing Officer - Customer Safety

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Sustaining Tenancies South East Team
  • Location: - Bowes Offices, Chester-le-Street, County Durham
  • Salary - Salary is £29,901 per annum plus a Karbon car payment of £1924 per annum
  • Duration - Temporary
  • Hours - Full time | 37 hours per week
  • Closing date - Thursday, 13 August 2020

Job Description


An exciting opportunity has arisen for a Sustaining Tenancies Housing Officer- Customer Safety, within our newly formed Sustaining Tenancies South East Team.

Come and join our new team

At Karbon we build, manage and look after homes for people across the North.  And then we go further, we give them the strong foundations they need to crack on with life.  We want to build better lives for our customers, not just better homes. Everything we do is for their security, health and happiness under their own roofs, in their communities and out there in the wider world.

Since our formation in 2017, we’ve been focused on delivering on our three strategic aims - to provide as many good quality homes as we can; to deliver excellent service to our customers; and to shape strong, sustainable places for our communities.

Our footprint covers the North East of England and Yorkshire, south from the Scottish border to almost as far as the Humber, where diverse communities face differing opportunities and challenges.

Some customers just need an affordable home, or a way onto the property ladder.  Others might need a bit more – financial advice, community services, sheltered accommodation or even training that can lead to a new job.  Whatever people need to feel more secure, confident, and happy with where they are at, we work our heart out to provide it.

During this unprecedented time, the safety of our colleagues, customers, and communities is paramount. We continue to interview and hire, but for everyone’s safety, we are shifting our interview process to either phone or video interviews via Microsoft Teams and adjusting the way we onboard new starters.

We are looking for a Sustaining Tenancies Housing Officer - Customer Safety  – Fixed Term

We are looking to appoint a suitably qualified and experienced individual to undertake the new post of Sustaining Tenancies Housing Officer- Customer Safety within the Sustaining Tenancies South East Team.

Here is some key information you will want to know right away:

  • This is a fixed term role July 2020 – March 2021
  • Salary is £29,901 per annum plus a Karbon car payment of £1924 per annum
  • Location: Chester-Le-Street, Bowes
  • Regular travel will be required across all Karbon stock
  • Hours: 37 Hours per week with flexi time
  • Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, flexi-time scheme, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits

We are looking for a Sustaining Tenancies Housing Officer - Customer Safety to join our dynamic Sustaining Tenancies Team. The right person will be delivering a high quality, cost effective, customer focused housing service across all Karbon Homes geography that keeps our customers safe in response to our fire safety management and in accordance with housing and other related legislation.

You will be responsible for managing any housing management related issues that arise within our communal buildings relating to access and fire safety with an emphasis on compliance. Working across the Karbon footprint you will work alongside and build a strong relationship with our property services compliance team and all our wider housing teams to deliver all aspects of estate and housing management services across multi-tenure types.

A Sustaining Tenancies Housing Officer - Customer Safety will provide support and relevant information to residents in relation to fire safety and keeping themselves safe within our communal environments. There will be a strong emphasis on compliance and working with tenants to achieve this or take enforcement action where necessary. You will need an understanding and knowledge of fire safety, estate management, tenancy enforcement and other compliance related matters.

You will work closely with colleagues in Karbon Property Services to ensure that a seamless service is provided to our customers.

You will be an excellent communicator with excellent administration skills. Experience of taking enforcement action, producing reports, statements, and the ability to plan and prioritise your own workload is essential. The postholder will be often working to targets with high performance indicators and strict deadlines in a fast-paced environment.

You will have previous experience of working and dealing with a variety of housing management and estate management issues in neighbourhoods and communities. Knowledge and experience of working in a housing environment and housing legislation is an essential requirement of the role.

You will be part of a dynamic team, but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenants’ homes.

A flexible approach to work is key as the post holder will be required to work across all office locations and Karbon stock as necessary and occasionally work outside normal working hours.

A full UK driving licence and access to a vehicle for work purposes is essential.

Important dates

Closing date for applications

13th August 2020

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

Interview date

W/C 24th August 2020 TBC

Due to current social distancing measures we are currently holding video interviews

For further details please refer to the Role description Profile at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact Laurie Edmundson on 07718 630 694

Please note if you are shortlisted for interview you will be asked to bring your proof of right to work in the UK to the interview.

Karbon Homes is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Role Description

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website – 

How to apply

Please see the contact information section above for details about how to apply for this job.

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