HOUSING SERVICES OFFICER (FIXED TERM) job in Newcastle upon Tyne 37 hours per week


  • Employer - Your Homes Newcastle
  • Reference number -
  • Sector - Public - local government
  • Department - Housing
  • Location: - Newcastle upon Tyne
  • Salary - £25,295 - £27,905 per annum
  • Duration - Contract
  • Hours - Full time | 37 hours per week
  • Closing date - Thursday, 13 August 2020

Job Description

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits.

These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

The Role: Fixed term until March 2021

As a Housing Services Officer you will provide an accessible and customer focused housing management service to both existing and prospective customers. You will deliver a quality service which effectively allocates and lets properties; takes a joint approach to managing the void process; deliver a tenancy service, focused on sustainability; manage the surrounding area where YHN customers are based, accounting for the community and local environment.

The Person: You will have knowledge and experience of social housing, focused on void management, letting properties, and tenancy and estate management. You will have an understanding of relevant housing legislation, operational policies and the challenges facing social housing.

You will have the ability to work collaboratively, with a proactive approach to involving stakeholders, both internal and external to the organisation. You will need to be customer focused, with excellent communication skills, both verbal and written.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact yhnjobs@newcastle.gov.uk

How to apply

Please see the contact information section above for details about how to apply for this job.

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