Care Services Coordinator

Care Services Coordinator

  • Employer - Age UK Darlington
  • Reference number -
  • Sector - Charity
  • Department - Care Services
  • Location - Darlington
  • Salary - £23,000 per annum
  • Duration - Permanent
  • Hours - Full time | 37.5 hours per week (worked flexibly and may include some evenings and weekends)
  • Closing date - Friday, 26 May 2017 16:00



Reporting to: Integrated Services Manager

Responsible for: Care Staff, Drivers and Volunteers

Location: Office base at Bradbury House with a travel requirement to cover the operating area of Darlington and North Yorkshire

Responsibilities include;

•· Managing all aspects of Care Service provision including Home Care, Day Care, Care Health and Wellbeing Activities and Specialist Care such as Dementia

•· Being the Registered Care Manager and complying with CQC legislation and guidelines

•· Carrying out all observations and spot checks in line with the recognised cycle of review; completing all associated paperwork within the necessary timescales

•· Following the individuals agreed social and activity plan, recording daily progress on individuals recording sheets

•· Supervising all aspects of medication; providing general support, ensuring it is constructive and sensitive, supporting all involved

•· The Organisations safeguarding, reporting and monitoring processes

•· Ensuring the emotional, personal, cultural and spiritual needs of the people attending the service are met

•· Organising Care Staff to work in line with the daily rota

•· Ensuring that all employees understand Age UK Darlington's policies and procedures, and deliver their duties to the standards expected

•· Carrying out regular audit and compliance checks on Care documentation e.g. care plans, customer files etc., reporting issues where required

•· Liaising with social workers and carrying out regular reviews for those being cared for, ensuring new reviews are completed in line with changing needs of the individual

•· Working with other professionals involved in supporting individuals e.g. Social Workers, Community Nurses and Occupational Therapists

•· Ensuring accurate and up to date files are maintained for all of the people you support in line with CQC guidance and regulations

•· Delivering care and standing in for ‘Support Worker' tasks such as personal care etc. as required.

•· Being part of the cae team, being required to carry our personal care, duties across all services

•· Carrying out care assessments, creating customer support plans for new and existing customers

•· Ensuring the health, safety and welfare of staff and customers on the premises, in customers' homes and whilst customers are otherwise in the charge of staff

•· Monitoring and reviewing the control of and accuracy of customer assessments, care plans and records

•· Ensuring the safe transport of daycare customers, through organising the transport and as a passenger assistant

•· To report on contract delivery outcomes including daily absence and wellbeing reporting to the council and updating of the provider portal


•· To develop and maintain a plan of regular lifestyle activities, to physically and mentally stimulate Day Care and Respite customers

•· To undertake the necessary planning and evaluation of each activity session to ensure that the programmes demonstrates progression and required outcomes

•· Building on the individuals retained skills, interests and aspirations planning and carrying out a range of varied activities; these may include crafts such as knitting, sewing, games, music and dancing, reminiscence, Cognitive Stimulation Therapy (CST), chair based exercise as well as new activities such as computing and days out etc

•· To maintain close relationships with external health and wellbeing providers/workers e.g. Darlington Borough Council to develop a wider range of activities and an integrated approach to programme delivery


•· To ensure that accurate records are maintained, and the appropriate paper work is completed throughout the duration of the programme e.g. registers, consent forms, monitoring forms, relation to the programme's work with older people

•· Continuously improving service delivery through the identification of ways to streamline processes, implementing good practice and improving the customer experience

•· Carrying our risk assessments and establishing safe working practices for the carer and customers

•· Carrying out necessary reporting and evaluations to meet the requirements of accreditations, customers, funders and the organisation

•· Ensuring all outcomes monitoring is maintained and completed to the appropriate standard, and to deadline

•· Communicating clearly and sensitively with the people in your care, their families and carers on a regular basis

•· Promoting the service internally and externally; attendance at meetings, performing presentations and contributing to events

Note; A full Job Description will be provided in the application pack

Special requirements

The post holder must be prepared to undertake an appropriate Disclosure and Barring service check and provide references in accordance with the agreed recruitment procedure

Person Specification


•· An NVQ Level 4 or equivalent in Health and Social Care

•· Hold a full driving license and have access to own transport

•· Management qualification Level 3 or higher

•· Proven experience of delivering quality personal care and support to people who are elderly, have behavioural problems or who require support with their mobility

•· Experience of working with adults at risk

•· Experience of working with external partner organisations and professional health and social care staff

•· Ability to understand and closely follow documented policy and procedure

•· Experience of working with external partner organisation's and professional health and social care staff

•· Excellent communication and presentation skills, both verbally and written

•· Good literacy and numeracy skills

•· Experience of working as part of a team and/or alone

•· Experience of planning your own work/managing your own time efficiently and effectively within a care/support environment

•· An ability to closely follow policies and procedures

•· Excellent interpersonal skills; ability to interact with people across the whole of Dementia Care and externally

•· Good IT skills, with a willingness to learn new packages

•· Good attention to detail and accuracy

•· Ability to lead and manage Carer's, Support Assistants/Workers and Volunteers giving clear instruction and direction

•· Experience of planning your own work/managing your own time efficiently and effectively within a care/support environment

•· Ability to use own initiative

•· Ability to manage a varied workload, meeting deadlines as required

•· An ability to work shifts and weekends

•· Empathy and patience

•· A person centred approach to your work

•· Willingness and ability to engage fully with Age UK Darlington's Training and professional development opportunities

•· A commitment to working within the CQC and quality management framework

*You may be required to work such additional hours as may be necessary for the proper performance of your duties


•· Experience of managing a small team

•· Other specialist care or mental health qualifications e.g. Dementia

•· Training qualification such as PTTLS

Contact information

Please contact our reception on 01325 362832 or email Sue Moore at for an application pack.

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How to apply

Please see the contact information section above for details about how to apply for this job.


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Equal Opportunities

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