Contact centres vary a great deal and represent many different sectors from financial institutions, media, services, telephony, IT, Leisure etc. Some are very large employers with thousands of staff whilst others are much smaller and may only consist of a few people. There are a range of contact centres across the North East and often they are grouped together in clusters on business parks and industrial estates.
Often you don't need any skills or particular experience to work in contact centres as they have their own in-house training programmes and teach you everything you need to do the job. Many contact centres run 24 hour services so you can find hours to suit your own particular lifestyle with the ideal shift and hours to suit your own individual needs.
This particular sector has suffered from bad press in the past but our advice to you is to check this exciting sector out for yourself.