Top Job WASH Advice Line Co-ordinator One Year Fixed Term - 37 hours per week

WASH Advice Line Co-ordinator

  • Employer - National Energy Action (NEA)
  • Reference number - RO4
  • Sector - Not for profit
  • Department - Charity
  • Location: - Newcastle upon Tyne
  • Salary - £20,852 - £25,418 (Scale 4-5, Points 7-17) + 11½% non-contributory pension
  • Duration - Contract
  • Hours - Full time | One Year Fixed Term - 37 hours per week
  • Closing date - Friday, 01 July 2022

Job Description

National Energy Action (NEA), the national fuel poverty and energy efficiency charity, is recruiting for Advice Line Co-ordinators for our Warm and Safe Homes (WASH) line. The role is full time on a fixed term basis and is will be based in Newcastle upon Tyne. 

NEA aims to eradicate fuel poverty and promote energy efficiency to low-income and other vulnerable households through working in partnership with central and local government, fuel utilities, the health sector, consumer groups and NGOs. 

NEA delivers energy advice and support directly to householders via our WASH helpline. WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills. 

Whilecall centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role

NEA is looking to appoint a WASH Advice Line Co-ordinator post based at our head office in Newcastle Upon Tyne, though staff are continuing to work from home temporarily. This is one-year fixed term full time (37 hours per week) post.

Contact information

The closing date for all applications is Friday 1 July 2022 at 12 noon. Interviews will be held online on a date TBC. Only shortlisted candidates will be advised of the interview date. Full details of the posts and an application form are available on our website,

How to apply:

  • Apply Online
  • Download the application form below and email to
  • Or post to HR Team, NEA, West One, Forth Banks, Newcastle upon Tyne, NE1 3PA

How to apply

Please see the contact information section above for details about how to apply for this job.

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