Top Job Tenancy Sustainment and Welfare Reform Assistant 37 hours per week

Tenancy Sustainment and Welfare Reform Assistant

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Housing
  • Location: - Byker, Newcastle upon Tyne
  • Salary - £20,625 per annum
  • Duration - Contract
  • Hours - Full time | 37 hours per week
  • Closing date - Sunday, 05 December 2021

Job Description


An exciting opportunity has arisen for a fixed term Tenancy Sustainment and Welfare Reform Assistant to cover a secondment, within the Byker Team.

Come and join our new team

At Karbon we build, manage and look after homes for people across the North.  And then we go further, we give them the strong foundations they need to crack on with life.  We want to build better lives for our customers, not just better homes. Everything we do is for their security, health and happiness under their own roofs, in their communities and out there in the wider world.

Since our formation in 2017, we’ve been focused on delivering on our three strategic aims - to provide as many good quality homes as we can; to deliver excellent service to our customers; and to shape strong, sustainable places for our communities.

Our footprint covers the North East of England and Yorkshire, south from the Scottish border to almost as far as the Humber, where diverse communities face differing opportunities and challenges.

Some customers just need an affordable home, or a way onto the property ladder.  Others might need a bit more – financial advice, community services, sheltered accommodation or even training that can lead to a new job.  Whatever people need to feel more secure, confident and happy with where they’re at, we work our heart out to provide it.

We are looking for a Tenancy Sustainment and Welfare Reform Assistant – fixed term role for 10 months.

We are looking to appoint a suitably qualified and experienced individual to undertake the new post of Tenancy Sustainment and Welfare Reform Assistant within the Byker Team.

Here is some key information you’ll want to know right away:

  • This is a fixed term role for 10 months
  • Salary is £20,625 per annum
  • Location: Byker
  • 37 Hours per week with some homeworking available
  • Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, flexi-time scheme, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

The successful candidate will positively support the Byker Team in the delivery of tenancy sustainment service and provide basic welfare benefit advice and support to residents.

You must possess a proven track record and have knowledge of current welfare reform legislation.

As our Tenancy Sustainment and Welfare Reform Assistant you will engage with tenants and customers, ensuring that tenancy sustainment is at the heart of everything that you do.  Reporting to the Head of Housing and Communities the post-holder will support residents of the Byker area in sustaining their tenancies, assist with maximising income, assist with the delivery of financial inclusion initiatives.

If this sounds like the role for you then please apply through the Karbon Homes website –

Important dates

Closing date for applications

Midnight on 24th October 2021

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

Interview date

Week commencing 8th November 2021

For further details please refer to the Role Description at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact Lynsey Ward, Head of Housing and Community – Byker on 07515 369 744 or Aneta Szafranska on 07808556023

Please note if you are shortlisted for interview, you will be asked to bring your proof of right to work in the UK to the interview.

Karbon Homes is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Role Description

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website –

How to apply

Please see the contact information section above for details about how to apply for this job.

Please Note: The above documents can be opened by using your preferred word/spreadsheet processor and a PDF viewer.

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