Top Job Customer Safety Officer 37 hours per week

Customer Safety Officer

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Community Safety Team
  • Location: - Stanley or Gosforth
  • Salary - £31,257.13 per annum + Karbon car payment of £2012.09 per annum
  • Duration - Permanent
  • Hours - Full time | 37 hours per week
  • Closing date - Wednesday, 29 March 2023

Job Description

Customer Safety Officer – Permanent Role

We are looking to appoint a suitably qualified and experienced individual to undertake the post of Customer Safety Officer within the Community Safety Team.

Come and join our team

We build, manage and look after homes for people across the North. Then we go further, we give them the strong foundations they need to crack on with life.

Since our formation in 2017, we’ve been focused on delivering on our three strategic aims - to provide as many good quality homes as we can; to deliver excellent service to our customers; and to shape strong, sustainable places for our communities.

Our footprint covers the Northeast of England and Yorkshire, south from the Scottish border to almost as far as the Humber, where diverse communities face differing opportunities and challenges.

Key Information

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

  • Customer Safety Officer – permanent role
  • Salary is £31,257.13 per annum plus a Karbon car payment of £2012.09 per annum
  • Location: Stanley or Gosforth
  • Regular travel will be required across all Karbon stock
  • 37 Hours per week with some homeworking available/flexible working
  • Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

The Role of Customer Safety Officer

The right person will be delivering a high quality, cost effective, customer focused housing service across all Karbon Homes geography that keeps our customers safe in response to our fire safety management and in accordance with housing and other related legislation.

You will be responsible for managing any housing management related issues that arise within our communal buildings relating to access and fire safety with an emphasis on compliance. Working across the Karbon footprint you will work alongside and build a strong relationship with our property services compliance team and all our wider housing teams to deliver all aspects of estate and housing management services across multi-tenure types.

A Customer Safety Officer will provide support and relevant information to residents in relation to fire safety and keeping themselves safe within our communal environments. There will be a strong emphasis on compliance and working with tenants to achieve this or take enforcement action where necessary. You will need an understanding and knowledge of fire safety, estate management, tenancy enforcement and other compliance related matters.

You will be an excellent communicator with excellent administration skills. Experience of taking enforcement action, producing reports, statements and the ability to plan and prioritise your own workload is essential. The postholder will be often working to targets with high performance indicators and strict deadlines in a fast paced environment.

You will have previous experience of working and dealing with a variety of housing management and estate management issues in neighbourhoods and communities. Knowledge and experience of working in a housing environment and housing legislation is an essential requirement of the role.

You will be part of a dynamic team, but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenants’ homes.

A flexible approach to work is key as the post holder will be required to work across all office locations and Karbon stock as necessary and occasionally work outside normal working hours.

A full UK driving licence and access to a vehicle for work purposes is essential.

If this sounds like the role for you then please apply through the Karbon Homes website –

Important dates

Closing date for applications

29 March 

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

For further details please refer to the Role Description at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

Please note the successful applicant will be subject to an enhanced Disclosure and Barring Service (DBS) check.

For further information about the role please contact Laurie Edmundson, Community Safety Manager on 07718 630 694

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Role Description 

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website –

How to apply

Please see the contact information section above for details about how to apply for this job.

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