Top Job Customer Accounts Administrator 37 Hours per week with flexi time

Customer Accounts Administrator

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Income Management Team
  • Location: - Bowes Offices, Chester-le-Street, County Durham
  • Salary - £21,522 per annum
  • Duration - Permanent
  • Hours - Full time | 37 Hours per week with flexi time
  • Closing date - Monday, 27 May 2019

Job Description


An exciting opportunity has arisen for a Customer Accounts Administrator within our Customer Accounts Team.

Come and join us

Here at Karbon, we believe housing should be accessible and affordable for all. This is the driving force behind everything we do.

We provide quality homes and continued support for our customers. Working with our partners we make a difference by creating thriving urban and rural communities across the North of England.

The needs of our customers are always at the heart of our work. By listening and responding to what they want to see in their local area we are able to build real communities together.

It is this open and honest approach that defines Karbon to our staff, customers, and partners and within the industry as a whole.

We are looking for a Customer Accounts Administrator – Full Time – Permanent Role

We are looking to appoint a suitably experienced individual to undertake the post of Income Management Assistant within the Income Management Team.

Here is some key information you’ll want to know right away: 

·        This is a permanent role

·        Salary is £21,522 per annum 

·        Location : Bowes Offices, Chester-le-Street

·        Hours:37 Hours per week with flexi time

The Customer Accounts Administrator will deliver an efficient and effective support service to our Customer Accounts Teams. Undertaking a range of arrears recovery activity on former tenancy, garage and rechargeable repair accounts the successful candidate will initiate contact and engage with customers to maximise income collection.

We are looking for a good communicator with a strong track record in administration and customer service. You will have excellent numeracy skills and be able to work well as part of team to prioritise your workload and meet deadlines.

For further details please refer to the Role description Profile at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact Catherine Coleclough Tel No 0808 164 0111

Karbon Homes is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website – 

Interview information

Tuesday, 4th June 2019

How to apply

Please see the contact information section above for details about how to apply for this job.

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