Top Job Area Manager North East 35

Area Manager North East

  • Employer - Xenzone
  • Reference number -
  • Sector - Private
  • Department - Area Manager
  • Location: - Home based
  • Salary - £34,000 per annum
  • Duration - Permanent
  • Hours - Full time | 35
  • Closing date - Friday, 22 February 2019 17:00

Job Description

XenZone are pioneers of digital mental health and wellbeing and our vision is to lead the way in using technology to remove barriers to access for effective prevention, therapies and treatment for all.

We are working with over 100 Local Authorities, CCGs, mental health trusts, businesses and charities to ensure it’s easy and safe for all generations to access the best emotional and mental health services as and when they need.

We have helped over 250,000 young people and adults through our online support platforms, Kooth, for children and young people, and Qwell, for adults.

Our team is made up of a unique combination of expert mental health therapists, counsellors, skilled managers and IT specialists. Together they deliver and continuously develop our online e-therapy services and face-to-face counselling and support.

We are looking to recruit an Area Managers to cover the North East of England.

Reporting to the Regional Service Manager, you be responsible for the performance, management, delivery and development of the KOOTH and Qwell Services in the specified geographical areas. The Area Manager will represent Xenzone and the KOOTH and Qwell Services, raise their profile and promote the services and help to identify new business opportunities in their locality.

Main responsibilities

  • To manage the XenZone Kooth and/or Qwell service in the specified geographical areas
  • To lead by example with the area team, promoting a can do attitude to delivery of quality services that remain focused on the needs of our service users and key stakeholders
  • Work closely with the Regional Service manager and provide leadership, direction and effective management of the local team resources, ensuring professional standards and best practice act as key drivers within a culture of continuous improvement.
  • To monitor the contracts to ensure services are effective.
  • Lead contract compliance meetings and give feedback on how the service is operating to both commissioners and key stakeholders. Work closely with the Regional Service Manager by raising, escalating concerns and putting action plans in place to mitigate risks
  • To lead local teams in mobilization and embedding of new services. Identify, with Regional Development Manager, and Regional Service Manager, Commissioners, Local Authority partners in the area, e.g. mental health and drug and alcohol teams, pathways into other services and ensure this is fed back to the service delivery team as a whole.
  • Work closely with the Regional Service Manager to improve quality where the KPI falls below target and plan actions to mitigate risks. To ensure appropriate communication is in place to inform managers and commissioners of quality issues and implement plans.
  • Liaise with managers and teams with reference to relevant issues such as training, safeguarding and reporting
  • To attend local partnership boards and networking meetings with stakeholders to support the strategic integration of XenZone services.

10. To have an awareness of and understand mental health strategy reports, children and young people’s plans, developments in the field of young people and mental health and developing a clear grasp of the agenda driving our customers/commissioners. Then feeding back ideas to the Regional Service Manager, ensuring what is delivered is effective and relevant.

  • To identify and feedback to the Regional Service Manager any new business opportunities.
  • To undertake any requests made by the XenZone Management Team that are relevant to the post of Area Manager

Person Specification: Area Manager :

  • Experienced manager who can hit the ground running.
  • Strong line management experience with the ability to motivate a widely dispersed staff team.
  • Excellent communicator.
  • Experienced in managing services at a Senior Level in the field of Emotional Health and Well Being and Mental Health.
  • Demonstrating a proven track record of managing excellent service delivery and developments.
  • Ability to manage and lead teams.
  • Experienced in operational planning and managing performance.
  • Ability to manage contracts including reporting to and negotiating with commissioners.
  • Ability to solve problems, manage complex problems and deal with critical situations in a calm and effective manner.

The above position is subject to a successful Disclosure and Barring Service check as part of recruitment procedures.

Contact information

To apply please go to

Contact email:

Interview information

Interviews will take place in Leeds. Date TBC

How to apply

Please see the contact information section above for details about how to apply for this job.

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