Top Job Administrator North East

Administrator North East

  • Employer - Pickerings Lifts
  • Reference number -
  • Sector - Private
  • Department - Administrative
  • Location: - Stockton on Tees
  • Salary - Competitive
  • Duration - Permanent
  • Hours - Full time
  • Closing date - Friday, 08 March 2024

Job Description

Responsible for:

The administration and planning of Service Inspection contracts and to provide support to the regional operations team in the delivery of exceptional customer service.

Main duties:

  • Provide a professional and courteous telephone service to internal and external customers
  • Schedule PPM inspection visits by Engineers, working closely with the Operations and Regional Managers
  • Co-ordination and planning of service engineer’s planned and reactive works
  • To provide all customer paperwork in a timely manner
  • Usage of customer portals to ensure that the in-house CRM system data is accurate and matching
  • Process and verify all engineers’ paperwork
  • Check accuracy of timesheets
  • Report to the Regional manager on planning/progress of Engineers’ service routes
  • Provide administration assistance to all business units and the Regional Manager as required
  • Assist the Regional Manager as required

Person specification:

  • NVQ Level 2 or above in Business Administration or Customer Service
  • Able to demonstrate commercial acumen
  • Excellent IT Skills (Microsoft Excel and Word)
  • Meticulous attention to detail
  • Professional telephone manner
  • Excellent communication skills both written and verbal
  • Effective time management skills

In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

Contact information

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How to apply

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Standards

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Equal Opportunities

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