Volunteer Roles job in North Tyneside

Volunteer Roles

  • Employer - North Tyneside Citizens Advice Bureau
  • Reference number -
  • Sector - Not for profit
  • Department - Charity
  • Location: - North Tyneside
  • Salary - Unpaid
  • Duration - Permanent
  • Hours - Various
  • Closing date - Ongoing

Job Description

Job Summary

  • Receptionist
  • Gateway Assessor
  • Adviceline Advisor
  • Webchat Advisor
  • Generalist Advice Worker

Responsibilities and Duties

  • Receptionist – Meeting and Greeting clients, reception paperwork and data input.
  • Gateway Assessor – Face to face 10-minute appointment to assess to client’s problems and needs.
  • Adviceline Advisor – Similar to gateway using the telephone rather than face to face.
  • Webchat Advisor – Similar to gateway and telephone advice delivered by email
  • Generalist Advice Worker – 45-minute appointment giving general advice to clients

Qualifications and Skills

You will need to be open-minded, non-judgemental, be able to listen, learn, and work in a team; conform to our strict data protection, confidentiality and equality policies.


  • You will gain valuable work experience
  • Receive highly respected training
  • Put existing skills to good use
  • Develop new skills
  • Give something back to the community in which you live
  • Be part of an organisation that makes a difference to people’s lives
  • Travel expenses paid within North Tyneside boundary

Contact information

Please contact Daniel on 0191 270 4490 or email volunteer@ntcab.org.uk

How to apply

Please see the contact information section above for details about how to apply for this job.

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