Helpline Service Manager

Helpline Service Manager

  • Employer - Mental Health Matters
  • Reference number - HL23
  • Sector - Charity
  • Department - Helpline
  • Location - Sunderland
  • Salary - £31,342 per annum Pro Rata
  • Duration - Contract
  • Hours - Maternity Leave Cover | 37.5 hours per week
  • Closing date - Sunday, 24 June 2018


16 Month Fixed Term Contract - Maternity Cover 

MHM is one of the UK's most innovative organisations working with people with mental health needs. We have a dedicated and experienced staff team of over 350 people providing a comprehensive range of services which cover every aspect of individuals' lives, from employment and housing to community support and psychological services.

At MHM we help people achieve good mental and physical wellbeing and live life to the full.

The Mental Health Helpline is a 24/7 telephone and web-based service that provides confidential, emotional support to callers and provide information on a local and national services specific to mental health and other issues. Our services also include online support and texting. It also provides support to people who are engaged in our community-based psychological therapies service. The service is open 24 hours a day 365 days a year and is based in Sunderland.

This is an excellent opportunity for someone with experience of line managing within a contact center environment. Experience of managing in a health or social care setting would also be an advantage. You should be very comfortable working with complex data, have excellent literacy skills, and be able to establish positive relationships with commissioners and other key stakeholders. This is a high profile position, and as such you will need to be able to make an immediate impact. You must be able to work flexibly as the role requires.

For an informal discussion about the post, please contact Samantha Hirst on 07590 439743

In return, Mental Health Matters offers excellent training and development opportunities, flexible working (where appropriate),child care voucher scheme, 25 days annual leave per annum/pro rata, plus statutory holidays and a 5% contributory pension scheme.

We want to ensure our workforce reflects the local community and would encourage applicants from all backgrounds with relevant experience to apply.

The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment 
Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application.

All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview.

MHM is an Equal Opportunities Employer.

How to apply

Please see the contact information section above for details about how to apply for this job.

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