Customer Service Advisor

Customer Service Advisor

  • Employer - Tombola
  • Reference number -
  • Sector - Private
  • Department - Customer Services
  • Location - Home Based (must live locally to Sunderland for training, meetings etc)
  • Salary - Competitive pay rates
  • Duration - Permanent
  • Hours - Part time
  • Closing date - Friday, 22 June 2018

Description

tombola is a family owned company which operates the UK's biggest on-line bingo website.

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact just about every aspect of tombola is managed in-house.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence. 

What will you do?

Successful candidates will be joining an existing team of office and home-based Customer Service Agents who support players via live chat, email and telephone.

To be a success in this role you will have:

  • Exceptional Customer Service Skills with the passion to provide first point resolution with each and every player interaction.
  • Great self management skills with the ability to work effectively as part of a team.
  • IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
  • Minimum of 3 GCSE's

You’ll use the above to:

  • Provide exceptional support to our players.
  • Develop an expert-level knowledge of the tombola websites and games.
  • Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, complaints, failed transactions, Social Media interactions and support.These are managed via live chat, email and telephone)
  • Communicate important or unresolved issues to the rest of the team.

The following shift patterns are available:

1.  12 hours - Wed 4pm-8pm, Sat 12pm-4pm & 8pm-12am

2. 12 hours - Thur 4pm-8pm, SAt 12pm-4pm & 8pm-12am 

We are looking for people to start 2 weeks of full time training on Monday 26th February

How to apply

Please see the contact information section above for details about how to apply for this job.

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