Applications are invited for a part time Customer Advisor to work in the Council’s Customer Team. The post is offered on a part-time basis of 18.5 hours per week:
Monday-3.5 hours (1.30pm – 5.00pm), Thursday-7.5 hours (8.30am-5.00pm with an hour lunch), Friday-7.5 hours (8.30am-4.30pm with 30 minute lunch).
The successful candidate will be delivering a high quality service to customers via the telephone or the customer service desk.
The main duties of the post include receiving and dealing with enquiries from members of the public relating to all Council services and inputting and accessing the Council’s customer service computer systems in respect of service requests, provision of information. The role also includes providing the public with information about Council services and liaising with external contractors to obtain progress reports on service delivery.
Applicants should have 3 GCSE’s or equivalent including Maths and English. A good standard of communication and interpersonal skills is essential and experience of dealing with the public both face to face and over the telephone. Previous experience in dealing with contractors or external organisations will be an advantage.
Excellent team working skills and use of Microsoft Office systems in a work environment is essential.
The ability to converse at ease and in accurate spoken English with other Council staff, contractors and external service desks, to provide/obtain information and advice, is also an essential requirement.
The successful candidate will be automatically enrolled in the Local Government Pension Scheme and will be required to obtain a Basic Disclosure.
For more information and an informal discussion about the position, ring Dawn Hill (Customer Team Leader) on (01229) 876446.
Please see the ‘information pack’ link below for full details including job description and person specification.
The Council welcomes applications from people with disabilities and from the minority ethnic community who are underrepresented within our workforce.
Being Disability Confident demonstrates that the Council is committed to the recruitment and retention of disabled people. The Council is recognised as a Disability Confident Employer and will guarantee an interview to all applicants with a disability who meet the essential criteria for the job.