Customer Accounts Advisor (Support) job in Gosforth, Newcastle upon Tyne 22.2

Customer Accounts Advisor (Support)

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Customer Accounts Team
  • Location: - Gosforth, Newcastle upon Tyne
  • Salary - £28,740 per annum plus a Karbon car payment of £1,850 per annum (pro rata)
  • Duration - Contract
  • Hours - Part time | 22.2
  • Closing date - Thursday, 25 April 2019

Job Description


An exciting opportunity has arisen for a Part Time Customer Accounts Advisor (Support), within our Customer Accounts Team.

Come and join our team.

Here at Karbon, we believe housing should be accessible and affordable for all. This is the driving force behind everything we do.

We provide quality homes and continued support for our customers. Working with our partners we make a difference by creating thriving urban and rural communities across the North of England.

The needs of our customers are always at the heart of our work. By listening and responding to what they want to see in their local area we are able to build real communities together.

It is this open and honest approach that defines Karbon to our staff, customers, and partners and within the industry as a whole.

We are looking for a Part Time Customer Accounts Advisor (Support) – Fixed Term Contract until December 2019

Here is some key information you’ll want to know right away:

·     This is a fixed term role until December 2019

·     Salary is £28,740 per annum plus a Karbon car payment of £1,850 per annum (pro rata)

·     Based at Gosforth

·     Regular travel will be required

·     Hours:  22.2 Hours per week with flexi time

·     26 days holiday plus bank holiday on commencement, rising to 31 days after 3 years, plus birthday leave.

The Customer Accounts Advisor (Support) will deliver a holistic income management service to maximise Karbon’s rental income and sustain customers’ tenancies. Engaging with customers from the outset of their tenancy you will identify and negotiate effective payment solutions with customers across a designated patch.

The successful candidate will have a good knowledge of housing benefit and universal credit claims, assisting customers with their completion and providing basic welfare benefit and money advice to customers.

We are looking for a good communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation.

For further details please refer to the Role Description at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the Role Description.

For further information or an informal discussion about the post please contact Claire Everden on 0191 223 8476.

Karbon Homes is committed to equality and diversity and is an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Contact information

Further details including the application form, job description and person specification are available from the Karbon Homes website – 

Interview information

Friday 3rd May 2019

How to apply

Please see the contact information section above for details about how to apply for this job.

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