Top Job Customer Retentions Advisor

Customer Retentions Advisor

  • Employer - Virgin Media
  • Reference number - 4118
  • Sector - Private
  • Department - Consumer
  • Location - Stockton on Tees
  • Salary - £16,500 basic with £3,900 commission + amazing benefits
  • Duration - Permanent
  • Hours - Full time | 37.5 hours per week rotational shift pattern Monday to Sunday between the hours of 8am – 10pm, 7.5 hours per day, 5 days out of 7.
  • Closing date - Monday, 05 February 2018


Start Dates – 20th November 2017, 8th January & 29th January 2018 

Virgin Media have some exciting Full Time Customer Retention Advisor opportunities available in our amazing contact centre in Teesside.

Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun.

It’s doing things different. It’s changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly and up for any challenge. So if you join us as a Customer Retentions Advisor, get ready for something new.

We love our customers and we hate to see them go. So when customers call to break up with us, you’ll see if you can make things right. It’s all about listening. If you can turn a negative situation into a positive experience, you’ll help them decide to stay. You’ll make them happier by telling them about other great Virgin products and services they could be enjoying – beating your own targets and helping the team beat theirs at the same time.

You’ll already have a taste for giving great customer service and you’ll understand what’s needed to make them happy – and coming back for more amazing service. You’ll need some basic computer skills too. But what’s vital is that you have get-up-and-go, a love of team working and a real desire to create fantastic experiences for our customers.

In return we’ll give you coaching, training and one-to one development.

Here are a few of the benefits you can expect in return!

  • 25 days’ holiday each year, rising to 28 
  • Your birthday off, every year!
  • Personal company funded medical plan
  • Performance related bonus opportunities
  • Contributory pension scheme
  • Share plans
  • Life Assurance, Personal Accident Insurance and Income Protection
  • Employee Assistance Programme
  • Team Rates - offers, deals and perks on mobile, broadband, TV and home phone services
  • Tribe - get money off loads of products, services and experiences from Virgin Group companies

This is all about upping value for your customers and our business. So we’ll make sure you get a big share of the rewards too. That means bonus opportunity, spot prizes and even holidays in tropical destinations for our top performers. Your desk is ready for action; all that’s missing is you!

Ready to TURN IT ON?

Let’s change the game for good.

How to apply

Please see the contact information section above for details about how to apply for this job.

Please Note: The above documents can be opened by using your preferred word/spreadsheet processor and a PDF viewer.

View more jobs Stockton