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Contact centres

Your call

Sector Opportunities

Looking for a new job, then we can help- It's Your Call

Your call logo

There are around 150 contact centres, or call centres as they are more often known and together they employ 53,000 North-East people. They offer attractive salary packages, shift patterns to suit your own lifestyle and many other benefits.

Why Choose Your Call?

We have worked with some of the region's top employers to develop Your Call so you can be sure the programme will provide you with the exact skills that they are looking for from their new recruits.

You don't need any qualifications or experience to join Your Call and by completing the programme you will achieve a range of qualifications that you can put on your C. V. The programme is part-time, free of charge, offers assistance with travel costs and will not impact on any benefits you are currently claiming.

So, if you are not currently in employment or training and would like to gain the skills to get you into a new career, then it's Your Call.

"The course has had a big impact on my life. It's boosted my confidence and I can honestly say that I haven't looked back since finishing the course. It's enabled me to get a good job, where I'm able to use my new found skills positively to help people. It's very rewarding work.' – Natalie Metcalf.

Call centre training

What will I study?

  • How a call centre works
  • Speaking, listening skills and call handling techniques
  • How to deliver excellent customer service
  • How to handle customer complaints
  • The importance of team work
  • Preparing a C. V.
  • Job search skills
  • Interview Skills
Your call logo

What will I achieve?

  • Level 1 Contact Centre qualification
  • Level 1 Employment Skills qualification
  • National tests – Level 1 or 2 in Maths and English (optional)

How do you join?

Your Call is available through the North East Contact Centre Academy at any of our training facilities;

  • Sunderland
  • Wallsend
  • Cobalt Business Park

To join the next group ring our Head Office on 0191 511 6800 or click here for our enquiry form.


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