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About us

The North East Contact Centre Academy supports improvements in organisational and employee performance within the customer contact environment. The Academy, part of City of Sunderland College is one of the first in the country to achieve the Training Quality Standard. The standard is an employer-endorsed mark of quality, introduced by the Learning and Skills Council, which demonstrates our excellence in delivering flexible and responsive training provision for employers.

The Academy integrates training, education, coaching and consultancy services, enabling us to offer flexible, responsive solutions for your organisation. We offer progression through educational levels which are mapped to roles and occupational standards including advisors, team leaders, managers, coaches and those working within a specialist support role. We aim to deliver maximum value to your organisation by working in partnership to tailor our range to your requirements.

Contact centre services

What can we do for you?

  • Bring about a significant and measurable change in performance, based around your organisational training objectives.
  • A transformation in the skills and behaviours of employees.
  • Highly skilled trainers with significant industry experience.
  • A tailored service to meet each customer’s needs in relation to devising and implementing learning and development strategies.
  • A range of training routes and qualifications that can be tailored to the work environment.
  • Access to adult education funding where applicable.
  • Progression into Higher Education.
  • Accreditation of in-house training programmes with national awarding bodies through our Awarding Solutions service.

Our delivery team will get to know your operation inside out so that you can be sure that we are delivering the best possible solution to your requirements. We will deliver maximum value and impact to organisations by tailoring our range to your requirements. By making the right investment in your people we can help you develop your organisation into a value driven operation.

To enquire about the range of services available at the North East Contact Centre Academy please click here to access our enquiry form or call us on 0191 511 6800.

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