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Contact centres

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Contact centres

The North East Contact Centre Academy has a range of training and development programme's for the industry to suit the needs of both employers and individuals.

The Academy is a well-established and reputable training provider with facilities based at Doxford International Business Park, Segedunum Business Centre in Wallsend and in the Fabriam Centre at Cobalt Business Park.

The contact centre industry is vital to the economy in our region and the Academy supports employers and individuals by providing training and development opportunities for everyone from new entrants to coaches and managers.

Contact centre jobs

Whether you are searching for a new job, looking for career progression, or sourcing skills development for your staff – the Academy team can help.

Career progression map

The download the diagram below which shows our core programme's all of which lead to recognised qualifications:

If you would like to find out more about the range of courses available at the North East Contact Centre Academy or to discuss what is the best option for you, please click here to access our enquiry form or call us on 0191 511 6800.

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