Customer Services Advisor

Customer Services Advisor

  • Employer - Karbon Homes
  • Reference number -
  • Sector - Public - local government
  • Department - Customer Services
  • Location - Newcastle upon Tyne
  • Salary - Band 2 (£16,394 – £19,378) pro rata
  • Duration - Contract
  • Hours - Part time | 23 hours per week working the following pattern: Tues to Thursday - 11.15am to 5.00pm Friday - 10.45am to 4.30pm
  • Closing date - Monday, 24 April 2017 09:00


Karbon Homes is the new name for Isos Housing who have joined with Derwentside Homes and Cestria Community Housing to form one new larger housing association. However you will continueto see references to Isos Housing/Isos Group in some of our documents until we have rebranded and renamed all of our materials.

Here at Karbon Homes, we believe housing should be accessible and affordable for all. This is the driving force behind everything we do here at Karbon Homes.

We provide quality homes and continued support for our residents. Working with our partners we make a difference by creating thriving urban and rural communities across the North of England.

The needs of our residents are always at the heart of our work. By listening and responding to what they want to see in their local area we are able to build real communities together.

It is this open and honest approach that defines Karbon Homes to our staff, residents, and partners and within the industry as a whole.

Do you enjoy talking to people and get great satisfaction from building lastingrelationships with customers? Do you get job satisfaction from going the extra mile to meet customer needs? If so, we’d like to hear from you.

Karbon Homes is committed to delivering great services to all our customers. Our reason for being is to “Every day we make someone’s life better.”

This vacancy exists in our customer contact team based at Gosforth. The successful candidate will handle a wide range of customer enquiries received primarily by phone. There may also be a need to provide cover at other offices as required.

Please refer to the job description and person specification for the post. (These documents also outline a possible career path for those seeking to develop a career within the customer service department).

A full UK Driving Licence and access to a car is desirable.

When applying, applicants are expected to provide full details and examples (where possible) in the Supporting Statement, based on the criteria on the person specification for this role.

For further information or an informal chat please contact Claire Shovelin, Customer Service Team Leader on 0191 2238450.

Contact information

If you feel that you have the required experience, knowledge, skills and abilities to meet this demanding and challenging role please apply from the Isos Housing website –

How to apply

Please see the contact information section above for details about how to apply for this job.

Job related documents

Below is a list of job related documents.

Please Note: The above documents can be opened by using your preferred word/spreadsheet processor and a PDF viewer.

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